Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sravya Kayethi

Frisco,TX

Summary

Expertise in providing support to financial applications.

Expertise in driving production incidents , involve required teams until issue is resolved.

Proactive in identifying any manual work in production and take initative to get the same automated.

Run meetings with Development teams to understand changes planned in production.

Experience writing unix/python scripts to build SLA reports , automate time taking tasks in production.

Good understanding of Capacity Planning and discuss with Dev Managers for any improvements on production servers.

Subject matter Expertise in ITRS geneos alerts setup to bring better monitoring solutions in production.

Highly interested in learning and working in challenging enviroments to showoff problem sloving capabilites.

Overview

12
12
years of professional experience

Work History

Production Support Lead

Bank Of America
03.2017 - Current

Work on Supporting Global Markets suite of applications mainly on Counterparty Portfolio Management.

Work on daily batch monitoring/identify/debug production job issues,

Exepreince working on Unix/Database/Python based applications

Create and take ownership of the incidents until the issue is resolved and data is delivered to business.

Work on identifying manual tasks in production and help automating or work with relevant development teams to get the same automated.

Run Bi-Weekly meetings with Development team to review any ongoing production issues and create Knownerror tickets for the same.

Identify any techdebt items in production and work with required upstream and development teams to get right resolution.

Work on setiing up ITRS Geneos alerts for all the production batches, Infra mointoring,log scrapping,unix files arrival alerts,database alerts.

Run production release meetings with dev teams to review the changes planned in production.

Work on code changes in production and ensure all the changes are pushed in production without any issues.

Run capacity planning meeting with dev leads/managers to discuss any ongoing diskspace/CPU/Memoryapacity related issues and do follow ups accordingly.

Document and maintain support runbooks on regulary basis.

Review and Document all the application SLAs with business and downstreams to ensure all the SLAs are uptodate.

Coordinate and work on Disaster Recovery Exercises to test the production applications in contingency location.

Expertise running the Disaster Recovery exericses for mutiple data centers and documented the steps.

Worked on building status reports using python programming.

Enjoy working both as an individual and also as a team .

Alway stay on top for any initiatives from Development Leaders

Always believe in maintaining healthy relationship with both development teams and business.


Lead the team by helping them with required training to

s

Application Support Analyst

Capital One
08.2015 - 01.2017
  • Provided support for data warehouse and reporting applications for consumer credit activities.
  • Monitoring and support of Informatica workflow jobs and provide daily production status reports.
  • Troubleshoot and fix Informatica job failures.
  • Worked with Informatica administrator and created Informatica folders, repositories and managing folder permissions
  • Create and maintain various data sources definitions like SQL Server, Oracle, Flat Files in Informatica.
  • Create , plan and implement Informatica upgrade project for production application.
  • Keep autosys jobs on ice incase of delays in source data and execute the jobs once the source data is available.
  • Debugging and fixing the issues raised by the users of the application.
  • Handling crisis situations and tracking affecting business users.
  • Maintaining work history for all the tickets until it is closed down.
  • Monitoring and support of Autosys jobs and take action on failed jobs.
  • Providing on call support during weekends for high priority issues.

· Migrate Tableau reports from DEV environments to SIT/UAT/PROD.

· Plan and coordinate with Infrastructure, development teams on Informatica upgrade from 9.5.1 to 9.6.1 in SIT/UAT/PROD environments.

· Execute post upgrade tests and signoff informatica upgrade.

· Troubleshoot Informatica jobs in workflow monitor, fix issues and re-startable after a failures.

· Manage password changes using Enterprise password vault, update the new passwords in Informatica connections.

  • Monitor messages in JMS/JNDI queues in Tibco, work with Admin if any message queues/topics issues.

· Setup IBM Netezza database connection in Tableau.

· Query Netezza database using NZSQL, Aginity tools to retrieve data from database for troubleshooting data issues in Tableau reports.

  • Work with Admin teams and setup Backups for Oracle, Netezza databases and UNIX filesystem backups.

· Good experience in Netezza database like creating tables, sequences, synonyms, joins, functions and operators.

  • Worked on Informatica Big data edition running on Hadoop platforms.

Junior Application Support Analyst

Mphasis
04.2012 - 03.2013
  • Worked as part of 24X7 production support team, supporting java spring applications and BI jobs executions and resolving root causes.
  • Responsible for application support for financial services like installment loans, healthcare financing.
  • Manage overall application environments infrastructure including security, monitoring and jobs executions.
  • Coordinate with Release management and promote code from development to higher environments
  • Raising Change Request (CR), if any changes in the production.
  • Work with DBA’s and Developer’s and execute DCU’s.
  • Manage Oracle Partitions, Indexes and other Performance Tuning parameters are setup in all environments correctly as per the design.
  • Manage Java environment specific configuration files in different environments.
  • Work with UNIX admin and setup filesystems in JBOSS application servers and prepare the environments for SIT/UAT/PROD.
  • Create database environment like schemas, roles, applications accounts and privileges.
  • Work with database admin team and verify that privileges are set appropriately as per the data model.
  • Plan and setup UNIX filesystem and database schemas backups with Infrastructure teams.
  • Perform sanity checks, smoke tests after new deployments in production environment.
  • Monitor Business Objects scheduled reports execution, restart and generate reports if any failures.
  • Manually run Business Objects reports as per requests from business teams.
  • Create application disaster recovery plan and perform disaster recovery tests.
  • Create tickets and follow up with dba team to restore database after application failures/datacorruptions.

Education

Bachelor of Science - Electronics And Communications Engineering

JNTU Engineering College
Hyderabad,India
05.2013

Skills

Unix,SQL,Python,ITRS Geneos

Timeline

Production Support Lead

Bank Of America
03.2017 - Current

Application Support Analyst

Capital One
08.2015 - 01.2017

Junior Application Support Analyst

Mphasis
04.2012 - 03.2013

Bachelor of Science - Electronics And Communications Engineering

JNTU Engineering College
Sravya Kayethi