Sravya Morisetty
Apex,NC
Summary
Driven IT Support Engineer with a track record of enhancing system performance and user satisfaction at PepsiCo. Leveraged strong teamwork and technical skills to optimize IT operations and support.
Hardworking and passionate job seeker with strong organizational skills eager. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Volunteer
09.2018 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
IT Support Engineer
PepsiCo
07.2023 - 04.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
Bachelor of Science - Computers
PB Siddhartha College of Arts And Science
IndiaSkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
Timeline
IT Support Engineer
PepsiCo
07.2023 - 04.2024
Volunteer
09.2018 - Current
Bachelor of Science - Computers
PB Siddhartha College of Arts And Science
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