Summary
Work History
Education
Skills
References
Timeline
Generic

S.Renee Larry

Jonesboro,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service – Donor Support Technician

CSL Plasma
  • Aided eligible donors through the completion of the screening process. Effectively explained the process for donors and the methods of payment.
  • Verified the precision of donor information within the electronic donor information system, following the Standard Operating Procedures (SOPs).
  • Responded to telephone inquiries by assisting callers or directing calls to the appropriate staff member..

Appeals Coordinator

Care Core National
  • Streamlined communication and file preparation process for appeals.
  • Managed documentation and reporting for monthly appeal activities
  • Managed assigned appeal plans and followed through with the appeal process

Physician Line Specialist

  • Informed callers about the requirements of their health plan for pre-authorizations, reconsiderations, and the appeals process.
  • Maintained an up-to-date working knowledge of all procedural changes, CPT coding updates, and training materials.
  • Managed accurate and timely updates of all benefit-related health plan premiums and responded to patients' inquiries regarding policies and procedures.

Eligibility Representative

  • Conducted investigations into eligible cases to guarantee optimal care for the patients.
  • Utilized VLOOKUP and pivot tables in Excel to organize data, ensuring an efficient routing for members according to their income levels.
  • I have maintained a working knowledge of CPT coding, kept training materials current, and stayed abreast of procedural changes.

Data Intake Coordinator/Senior Agent

  • Mentored and trained new agents. Aided in system and email configuration for newcomers
  • Carried out a range of clerical duties and special projects as required.
  • Daily and monthly work was meticulously maintained and documented in Excel.

Education

Skills

  • Data Entry
  • Workload prioritization
  • Supply Inventory
  • OSHA Regulations
  • Critical Thinking
  • Clinical Pathology

References

References available upon request.

Timeline

Customer Service – Donor Support Technician

CSL Plasma

Appeals Coordinator

Care Core National

Physician Line Specialist

Eligibility Representative

Data Intake Coordinator/Senior Agent

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S.Renee Larry