Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sricharan Madhusudan

Denton,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Support Call & Tester

Adcomp Systems Groups
Lewisville, TX
06.2021 - 08.2023
  • Organizing materials and needs in the inventory room
  • Answering calls, responding to emails, solving problems, and testing
  • Testing Kiosk, fixing/resolving Kiosk, and assisting team members.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Salesperson

Cutco
Lewisville, TX
09.2018 - 03.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Improved customer service and telecommunication skills to build lasting relationships.

Education

Bachelor of Science -

Tarleton State University
1333 W Washington, Stephenville, TX 76402
12.2024

No Degree -

North Central Texas College
1200 Parker Square Rd, Flower Mound, TX 75028
12.2024

Skills

  • Customer Service Optimization
  • Microsoft Powerpoint
  • Microsoft Word
  • Call Control Skills
  • Appointment Scheduling
  • Customer Communication

Timeline

Support Call & Tester

Adcomp Systems Groups
06.2021 - 08.2023

Salesperson

Cutco
09.2018 - 03.2019

Bachelor of Science -

Tarleton State University

No Degree -

North Central Texas College