Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Support Call & Tester
Adcomp Systems Groups
Lewisville, TX
06.2021 - 08.2023
Organizing materials and needs in the inventory room
Answering calls, responding to emails, solving problems, and testing
Testing Kiosk, fixing/resolving Kiosk, and assisting team members.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Salesperson
Cutco
Lewisville, TX
09.2018 - 03.2019
Worked to build relationships with customers and built potential for additional sales.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Increased sales and customer satisfaction through personalized servicing.
Improved customer service and telecommunication skills to build lasting relationships.