Sriharsha Kotekar Shridhara
McKinney,TX
Summary
Director of Client Success & Strategic Transformation with 24+ years of experience, specialized in navigating Global 500 firms through complex digital transformation journeys, moving beyond legacy systems to future-ready architectures. An expert in bridging AI/Automation with tangible business value, with a proven track record of managing $10M+ P&L portfolios and partnering with clients to define their modernization path—specifically across Banking, Retail, and Healthcare. Recognized for building high-trust executive relationships and delivering outcome-driven AI roadmaps that evolve the total Customer Experience (CX).
Overview
24
24
years of professional experience
Work History
Director of Client Success
Prolifics
McKinney, TX
03.2022 - Current
- Portfolio Growth: Owns and grows a $10M+ enterprise portfolio across Retail, CPG, and Banking, consistently exceeding renewal and expansion targets.
- AI Strategy & CX: Acts as the Executive Sponsor for AI-enabled CX initiatives, delivering intelligent routing and workflow automation.
- Strategic Advisory: Partners with C-suite stakeholders to define digital transformation roadmaps, moving clients from legacy systems to modern, integrated engagement platforms.
- Governance Excellence: Established global delivery frameworks and value-realization metrics that strengthened client trust and secured long-term managed services contracts.
- Team Leadership: Leads cross-functional global teams (Architecture, Sales, and Delivery) to design and implement scalable, secure, and high-performing IT solutions.
Engagement Manager, Program and Delivery Manager
Tata Consultancy Services (TCS)
Pittsburgh, PA
05.2004 - 02.2022
- Managed stakeholder communications to ensure alignment on project milestones and deliverables.
- Developed strategic account plans aligning with client goals, resulting in improved service delivery.
- Mentored junior team members, fostering professional growth and enhancing team capabilities.
- Oversaw project budgets and timelines, ensuring adherence to scope while maximizing resource utilization.
- Implemented best practices in change management, driving operational efficiency within client organizations.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Enhanced client satisfaction by effectively managing cross-functional teams and delivering high-quality solutions.
Team Manager
SYKES
Bengaluru, India
07.2002 - 04.2004
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Implemented training programs to develop staff skills and improve performance metrics.
- Streamlined communication processes between departments, fostering collaboration and efficiency.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Mentored junior managers, guiding professional development and leadership capabilities within the team.
- Conducted performance evaluations, providing constructive feedback to support employee growth.
Web Designer
Mash Technologies
Bengaluru, India
09.2001 - 06.2002
- Designed responsive web layouts using HTML, CSS, and JavaScript for diverse client projects.
- Collaborated with cross-functional teams to enhance user experience through iterative design feedback.
- Developed and maintained style guides to ensure visual consistency across all digital platforms.
- Led usability testing sessions, gathering insights to refine website functionality and navigation.
Education
Bachelor of Engineering - Telecommunications
BMS College of Engineering
Bengaluru, India09-2001
Skills
- Customer satisfaction
- Upselling strategy
- Customer relations
- Client retention
- Teamwork and collaboration
- Customer relationship management
- Negotiation and conflict resolution
- Sales strategy
- Continuous improvement
- Talent acquisition
Timeline
Director of Client Success
Prolifics
03.2022 - Current
Engagement Manager, Program and Delivery Manager
Tata Consultancy Services (TCS)
05.2004 - 02.2022
Team Manager
SYKES
07.2002 - 04.2004
Web Designer
Mash Technologies
09.2001 - 06.2002
Bachelor of Engineering - Telecommunications
BMS College of Engineering
LinkedIn: linkedin.com/in/sriharsha-kotekar-b64a926
LinkedIn: linkedin.com/in/sriharsha-kotekar-b64a926