Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

SRIKANTH ACHINI

Glen Allen,VA

Summary

Software Developer with 15 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Salesforce Admin & QA Lead

Capital One
07.2014 - Current
  • Executed the implementation of essential features within Salesforce Lightning/Classic for various departments including Sales operations, Customer support services with KYC integration requirement and Knowledge management along with Marketing campaigns for users a little over 2000
  • Took the role of SME for Risk in implementing AML with Salesforce (KYC) at Capital One
  • Led the integration efforts for commercial tech organization, ensuring onboarding of customers adhered to defined risk parameters which reduced overall onboarding experience from 10 business days to 3 hours
  • Took charge of integrating docu-sign functionality from Salesforce to the Courier team's in-house Java application, streamlining customer document management with a focus on KYC requirements
  • This involved real time integration for 200+ types of documents available for the sales team to choose
  • Managed scheduling and execution of a regression suite comprising ~1300 use cases using Jenkins for automated test runs
  • Overall coverage increased to 95% and executed within 2 hours
  • Drove the integration of Salesforce MFA and Intellix for 2000+ users to improve risk assessment during customer onboarding, resulting in enhanced accuracy of customer rating and tier creation and adhering to enterprise user security standards
  • Collaborated with Enabling Tech and HR Tech organizations within Capital One to enhance overall software quality assurance processes across 62 applications comprising 200+ users
  • Pioneered the implementation of SRE techniques at Capital One for 50+ AWS applications, including establishing alerts and notifications as well as defining SLO/SLI thus reducing time to react by identifying the issue before reporting using error budgets
  • Utilized NewRelic and PagerDuty to effectively monitor AWS resources across 50+ applications by establishing a minimum of 3 monitors
  • Instituted the implementation of OneMonitoring alerts for multiple AWS resources (lambda, s3, rds etc.) within Capital One's HR Tech organization
  • Implemented actionable alerts in NewRelic linked to the OneMonitoring platform across 72 applications (Inbuilt and Third Party)
  • Designed alert mechanisms within open telemetry and cloudwatch to monitor adherence of metrics to predetermined benchmarks
  • Coordinated with the Benefits team to evaluate business and functional requirements, resulting in the creation of a comprehensive Test Strategy and Test Plan for workday implementation of Benefits program within Capital One organization
  • Coverage of tests were reestablished to 95% and automating data creation scenarios
  • Led the team of 5 in collaboratively developing KYC implementation requirements, working closely with Risk, Audit, and AML business partners
  • Thus reducing the onboarding process from 10 business days to 3 hours
  • Headed defect review and triage meetings for over 8 years to support smooth implementation of production/regression bug fixes for development team and business thus establishing frequent releases with minimal to zero issues
  • Assisted in educating new team members about the overall business context and technical implementation of the applications at Capital One
  • Supported functional testing by collaborating with business users across sales/service/kyc to generate essential data for User acceptance testing for over 8 years
  • Coordinated scheduling of batch jobs for over 8 years to ensure accurate and timely data validation by stakeholders
  • Performed validation of EIM batch loading and rectified data discrepancies from external systems engaging Siebel UCM/MDM
  • Supporting integration teams consuming customer data with each batch consisting of 500K records
  • Integrated Siebel MDM data across modules to facilitate deal closures for 2 years
  • Engaged with relevant stakeholders to ensure successful review and approval of the system and integration test plan along with corresponding test cases.

QA Test Analyst

Infosys Limited (full time)
08.2005 - 07.2014
  • Successfully implemented automation and manual testing strategies as the QA test and process leader for numerous projects at Infosys Limited
  • Collaborated with clients including Capital One, JPMC, Charles Schwab, StarBucks, Dun and Bradstreet, Toyota Financial Services, and VISA
  • Streamlined the process by creating and reviewing Business requirements, Test strategy, Test Plan & Integration testing strategy for little over 7 clients from various domain groups (banking, finance, retail etc,)
  • Ensured the accuracy and effectiveness of key functionalities in Oracle RMB for client Visa by validating and signing off on areas such as billing, invoicing, product and pricing, general ledger, and merchant setup which involved working with data in a few million records
  • Contributed to efficient Invoicing process by performing functional tests on Oracle RMB (2.2.4) data integration among different modules
  • Thus improving the overall production releases per year from 12 to 24
  • Formulated and conveyed defect management process for effective coordination within the product implementation team throughout SDLC
  • Which helped in identifying root cause for most common defects and reduced the defect rate injection by 40% and improved production release by 100%
  • Coordinated and reviewed test deliverables, obtaining business sign off on testing artifacts for product delivery
  • Repurposed confluence pages to drive sign offs which were much more efficient and traceable
  • Enhanced testing process by effectively scheduling batch jobs in test environments to fulfill data input requirements for regression and user acceptance testing
  • Evaluated the effect of change request/orders in collaboration with business to design testing approach and generate test materials
  • Managed test teams, ensuring the flawless implementation of Siebel UCM/MDM functionalities such as Oracle Data Quality, Address Doctor, and BIP/OBIEE Reporting
  • Achieved optimization by conducting comprehensive analysis of client's data, resulting in actionable recommendations provided to the dev team throughout all phases of SDLC
  • Took charge of creating SQL scripts to ensure comprehensive batch testing
  • Worked closely with stakeholders from various departments to assess non-functional requirements and devise strategic plans for testing deliverables in accordance with agreed upon milestones
  • Developed scripts for testing scenarios, ensuring accurate assessment of functional requirements
  • Successfully completed a comprehensive Test Report and signed off on findings
  • Effectively coordinated cross-functional teams for seamless project execution
  • Tracked defects and ensured their identification against requirements, retested, and closed them to establish traceability across multiple test management tools
  • Demonstrated expertise in Siebel Workflow creation and management as a Siebel SME.

Education

Bachelor of Science - Computer Science

Osmania University
Hyderabad, Telangana, India
08.2005

Skills

  • Enterprise Resource planning expertise
  • Risk Management, AML, KYC (cip, cdd, acdd)
  • Salesforce Developer
  • Salesforce Administrator
  • Certified Scrum master
  • ATDD, TDD, BDD, Gherkins, SDLC & STLC
  • Java Developer
  • Programming Languages: Java, Python, Apex code
  • Site Reliability Engineering
  • Software Release and Versioning
  • Software Development Tools: JIRA, Confluence, Team Site, Share Point

Certification

  • Certified Salesforce Administrator (since Oct 2015)
  • Certified Scrum Master (since Aug 2017)

Accomplishments

  • Circle of Excellence winner (Capital One) for KYC implementation - Year 2018
  • Tech team on the year (Capital One) for Workday implementation - Year 2023

Timeline

Salesforce Admin & QA Lead

Capital One
07.2014 - Current

QA Test Analyst

Infosys Limited (full time)
08.2005 - 07.2014

Bachelor of Science - Computer Science

Osmania University

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