Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Srikanth Thoutam

Hillsboro,OR

Summary

Enthusiastic Salesforce Administrator/Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales Cloud. Motivated to learn, grow and excel in Salesforce CRM.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Technical Support Engineer

Salesforce
11.2021 - Current
  • Handling cases across multiple cloud topics and assisting with swarms as a backup swarm lead
  • Global Support Trailblazer award (Courageous Communicator): Feb '22
  • Subject Matter Expert (SME) for Lightning Dialer, Einstein Conversation Insights, Einstein Call Summaries & User Access & Permission Assistant
  • Partnering with the Digital Customer Experience team/Product team and worked on how we can improve the customer experience around Custom Fields, Workflow & Process Builder EOL, implementing a security solution for Dialer in CyberArk.

Salesforce Administrator

Verizon Digital Media Services
09.2019 - 11.2021
  • Implemented Salesforce Lightning Experience to Sales/Marketing/Legal/Finance/Professional services teams (Entire Org)
  • Automation of Product Engagement scoring, Account Segmentation & Connected Campaigns from Pardot to Salesforce
  • Building LeanData attribution and routing flows for Lead routing and developing duplicate rules to identify potential matches
  • Integrated Deal registrations with Salesforce and automated approval processes with Opportunity creation and designed HTML & Visualforce email templates to notify Customers & Managers on the approval chain
  • Integration of Clari, Klue with Salesforce
  • Migration of Salesforce CPQ Managed Package licenses to Permission set licenses
  • Worked on Pardot-Salesforce authentication changes
  • Management of various 3rd party applications related to the organization like Highspot, Outreach, Pardot, & DocuSign for CPQ
  • Managing & developing customizations to various PS Enterprise FinancialForce custom objects like Timecards, Projects
  • Implementation of Advologix supplemental package for the legal users for Salesforce Lightning
  • Performing Sandbox refreshed on a monthly basis and building OKTA Applications/tiles for the respective Salesforce Sandboxes.

Salesforce Administrator

Tekinvaderz
04.2019 - 09.2019
  • Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, Workflow rules, Flows, Process Builders
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on record pages
  • Developed and configured Dashboards, Reports and Report Folders for different user profiles
  • Migrated the metadata with the changesets from Sandbox to Sandbox and Sandbox to Production.

Salesforce Administrator

Keanesoft Inc
03.2019 - 04.2019
  • Created Automations like Workflows, Process Builders & Flows for various custom & standard objects
  • Created reports and dashboards.

Education

Masters Computer Science -

University of Bridgeport
Bridgeport, CT
07.2017

Bachelor of Mechanical Engineering -

GITAM University
04.2016

Skills

  • Pardot
  • Marketo
  • Salesforce CPQ
  • FinancialForce
  • Clari
  • Klue
  • DocuSign for CPQ
  • LeanData
  • Highspot
  • Advologix
  • OKTA

Certification

  • Salesforce Administrator
  • Salesforce Platform App Builder
  • Sales Cloud Consultant
  • Salesforce Advanced Administrator

Timeline

Senior Technical Support Engineer

Salesforce
11.2021 - Current

Salesforce Administrator

Verizon Digital Media Services
09.2019 - 11.2021

Salesforce Administrator

Tekinvaderz
04.2019 - 09.2019

Salesforce Administrator

Keanesoft Inc
03.2019 - 04.2019

Masters Computer Science -

University of Bridgeport

Bachelor of Mechanical Engineering -

GITAM University

Similar Profiles

CREATE PROFILE
Srikanth Thoutam