Summary
Overview
Work History
Education
Skills
Timeline
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Srikanth Reddy Gade

Edison

Summary

Results-driven Production Support professional at Verizon, skilled in SQL and Python. Achieved a 90% reduction in incident resolution time through proactive monitoring and collaboration with development teams. Strong analytical abilities complemented by effective communication skills, enhancing customer experience and support efficiency. Familiar with ITSM tools and cloud basics.

Overview

1
1
year of professional experience

Work History

Production Support

Verizon
05.2024 - 02.2025
  • Monitored and supported critical business applications and performed troubleshooting.
  • Analyzed and resolved L1/L2 issues related to customer experience and system logs.
  • Collaborated with development team to implement fixes and enhancements for customer experience.
  • Documented troubleshooting steps and created knowledge base articles to improve support efficiency.
  • Worked with ITSM tools like ServiceNow to log and track incidents and service requests.
  • Reduced incident resolution time by 90% through proactive monitoring and process improvements.

Education

Master of Science - Computer Science

Rivier University
Nashua, NH
05-2023

Bachelor of Science - Electronics And Communications Engineering

Sri Indu College of Engineering
Hyderabad, Telangana, India
06-2020

Skills

  • SQL
  • Python
  • HTML , CSS
  • Basics of AWS Cloud
  • Basics of Java
  • Kibana Dashboard

Timeline

Production Support

Verizon
05.2024 - 02.2025

Master of Science - Computer Science

Rivier University

Bachelor of Science - Electronics And Communications Engineering

Sri Indu College of Engineering

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Srikanth Reddy Gade