SRILATHA MALKA
BOTHELL,WA
Summary
PROJECT MANAGER
Accomplished and passionate Project Manager with 10+ years of progressive Global IT experience, specializing in Program Management, execution and delivery, managing cross-functional teams, data-driven decision-making, conflict resolution, and risk mitigation. Proven track record of delivering projects that have significant business impact, enhance user engagement, achieve cost savings, and improve efficiency. Successfully led projects with budgets up to $4M and teams of 15+ members.
Overview
19
19
years of professional experience
Work History
Project Manager
Kaiser Permanente
08.2022 - Current
- Proficiently led the migration from BluePrism to UiPath, the primary automation tool at Kaiser, driving quality improvements and introducing new capabilities. Fostered collaboration among teams across various organizational units to ensure successful implementation. Oversaw Bots performance evaluation and facilitated phased adoption across 7 regions utilizing advanced JIRA roadmaps for meticulous planning
- Despite initial hesitation from leadership about immediate gains, I have influenced them to implement a strategic initiative to onboard the MSCC team to the AIS platform. This has led to 4 additional teams adopting the AIS platform over the past 9 months, representing a 30% increase in overall platform adoption
- By implementing UiPath Robotic Process Automation Solutions in healthcare claim processing, I was able to achieve $2.5 million in annual cost savings through a 40% reduction in manual processing time and a 25% decrease in claim processing errors
- Assisted with reviews of vendor performance levels, I ensured that service level agreements were met, resulting in a 15% improvement in on-time delivery and a 10% reduction in vendor-related issues
- I led and managed cross-functional teams of UX, Engineering, and Product, delivered an integrated member and user experience through a chatbot that offers self-service capabilities to access, receive, and manage healthcare holistically. This has resulted in a 30% reduction in call center volume and a 20% improvement in member satisfaction scores.
Project Manager
HealthFirst
07.2021 - 07.2022
- Defined HIPAA-compliant maps and layouts for electronic data interchange to handle patient information as per all relevant regulations. This ensured 100% compliance with HIPAA standards and a 0% rate of patient data privacy breaches over the past 12 months
- Created first aid kits dashboards and audited the data for accuracy, providing leadership with a 360-degree view of inventory status. This increased visibility has led to a 20% reduction in stock-outs and a 15% improvement in inventory planning.
- I created a comprehensive Wikipedia knowledge base for users covering the entire product lifecycle, including ordering, fulfillment, returns, as well as compliance standards, data privacy procedures and protocols. This knowledge base has improved productivity and compliance for over 500 users across the organization, resulting in a 25% reduction in support tickets and a 15% increase in first-time resolution rates.
Project Manager
CVS Health
01.2018 - 06.2021
- On initiative called AIR support, as the product manager provided help for 200 backed up stores in reviewing prescriptions and verifying the medication dispensing process. Collaborated with UX, retail, and technology teams to develop the business requirements and identify KPIs to drive this initiative, which resulted in a 25% reduction in prescription backlog and a 25% improvement in customer satisfaction across the affected stores
- Proactively identified and mitigated 95% of project risks, root cause analysis, to ensure smooth project releases, resulting in an increase in customer satisfaction, ultimately enhancing the program's reputation and client relationships
- Frequently collaborate with cross-functional stakeholders and provide weekly status updates to Steering Committee and Project Review Board for executive reporting on any issues, risks or problems and the mitigation for the same.
Sr. Business Analyst
Bank of America
01.2015 - 12.2017
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Reduced the automation script creation time by 40% with the successful implementation of RAFT 3.0 framework's critical feature - Group functions
- Achieved 100% automation for data seeding of In-Flight deals for all feasible scenarios.
Business Analyst
First Data
02.2013 - 12.2015
Pharmacy Manager
Walgreens
04.2005 - 08.2011
Skills
Methodologies:
- Agile/Scrum
- Kanban
- Waterfall
Project Management:
- Stakeholder Interaction
- Business Case Development
- Requirement Gathering
- Scope and Risk Management
- Budget Planning
Technical Acumen:
- MS Project, Visio, Excel, SharePoint, Teams
- Tableau,PowerPoint
- JIRA, Confluence, Workday,Trello
- Epic, RPA, Tapestry
- ERP, SQL
EDUCATION:
Master's: Oklahoma State University, Oklahoma, USA, 2005
Bachelor's: Kakatiya University, Warangal, India, 2000
Timeline
Project Manager
Kaiser Permanente
08.2022 - Current
Project Manager
HealthFirst
07.2021 - 07.2022
Project Manager
CVS Health
01.2018 - 06.2021
Sr. Business Analyst
Bank of America
01.2015 - 12.2017
Business Analyst
First Data
02.2013 - 12.2015
Pharmacy Manager
Walgreens
04.2005 - 08.2011