Srinivas Mutkiri

Wireless OSS Operations:

• Lead IT-Wireless OSS Operations group consisting of 4 different teams.
• Primary strategist in designing & implementing an AI-Ops platform to enhance IT Operations and reducing incident resolution times through automation.
• Provided design solutions for ARE(Support group) for actively monitoring systems health & performances.
• Architected AWS Cloud native solutions(Cloud-watch & Synthetic Canaries) for implementing health-checks of various systems
• Setup the data analytics & reporting team from scratch to derive insightful KPIs & metrics of highly valuable data.
• Lead the dev-ops team for automating deployment process through CI/CD, applying security & upgrades patches to vendor products.
• Established team priorities, maintained schedules and maximized performance by motivating & mentoring team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cross-trained existing employees to maximize team agility and performance.

• Ontech Smart Services: It is the platform hosted on Shopify to serve smart home services to customers by highly trained experts & technicians with same or next day installations.
• Served the role of Manager & Tech Lead for Backend Systems that integrated with Shopify platform
• Responsible for setting up high quality team from scratch that includes hiring, coaching & mentoring engineers & leads of all levels.
• Supported Architects and Developers for API Gateway and Webhook development & integrations.
• Deployed APIs and services on AWS cloud using EC2 & EKS clusters.
• Participated in architecture, design and implementation of back-end features using Microservice based architecture

Master Enterprise Catalog: MEC is the tool that contains all details about enterprise products and offerings of Dish TV business.

• Served the role of tech anchor(lead) for this project
• Designed & developed REST web-services using Micro-Services architecture.
• Integrated third-party tools and components into applications.
• Collaborated with clients to define solution requirements.

DOMO: It is Dish's order management tool. It is a highly asynchronous system responsible for taking product orders from upstream systems and integrating with multiple internal & external systems.

• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Demonstrated good hands-on programming experience in Java & J2EE technology stack.
• Supported test & production environments for real time issues.

As a senior consultant worked for multiple clients in insurance and education domains that includes Pearson Education, Jackson National Life and California Casualty Management company.

• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Translated customer requirements into written use cases.
• Developed software for desktop and Web based systems.
• Provided technical support to solve complex problems and development of new projects.
• Updated old code bases to modern development standards.