Srinivas Parimi
Dallas,TX
Summary
• Over 10 years of experience in IT, specializing in production support, infrastructure, cloud platforms (AWS), and automation.
• Skilled in IBM TRIRIGA IWMS configuration, administration, analysis, design, development, and testing across multiple modules (Facilities, Store Condition Assessment, Real Estate, Leases, Portfolios, and Capital Projects).
• IBM TRIRIGA Application Platform V3.2.1 Certified in Application Development.
• Expertise in TRIRIGA data integrations, migrations, and object migration across environments.
• Expertise in managing and troubleshooting large-scale enterprise applications, ensuring high availability, and improving system reliability.
• Strong background in Linux, Oracle databases, Kubernetes, Docker, AWS ECS/EKS, CI/CD pipelines, and ITSM-based methodologies.
• Adept at monitoring, incident management, batch job scheduling, and observability tools (Splunk, Datadog, PagerDuty).
• Passionate about reducing operational toil through automation and scripting (Python, Java).observability tools (Splunk, Datadog, PagerDuty).
Passionate about reducing operational toil through automation and scripting (Python, Java).
Overview
10
10
years of professional experience
1
1
Certification
Work History
SME/Senior Technical Support Engineer
Jones Lang LaSalle Americas Inc
01.2020 - Current
- Worked for several customers to support their Capital Projects, Facilities Management, Store Condition Assessment, Real Estate Management, Space Management, Asset Management and Portfolio modules using IBM TRIRIGA application.SME
- Lead 24x7 production support for critical enterprise applications, ensuring 99.9% uptime and managing major incidents
- Managed major incidents, led crisis management calls, and performed root cause analysis (RCA)
- Handled escalated customer issues, managed high-priority cases, and ensured timely issue resolution
- Worked with business, development, and infrastructure teams to resolve production issues
- Managed on-call support rotations, providing critical issue resolution during non-business hours
- Automated manual processes using Python scripting to improve operational efficiency
- Built and maintained CI/CD pipelines using Jenkins, Bitbucket, and UrbanCode Deploy
- Enhanced inbound integrations by transforming XML to JSON and JSON to OSLC for target API posts
- Developed and optimized production support processes and procedures
- Deployed and supported cloud-based applications in AWS (ECS, RDS, Lambda, IAM)
- Supported networking configurations (F5, NSX Load Balancer) and optimized firewall rules for application security
- Managed batch job failures, ETL processes, and scheduling using Control-M
- Configured Datadog monitoring alerts for application and database issues, triggering PagerDuty alerts based on severity
- Used Splunk to monitor log files, databases, Web Services, and integrations (inbound and outbound)
- Implemented observability best practices with Datadog, Splunk, and PagerDuty to improve alerting and monitoring
- Generated and enhanced Splunk dashboards, reports, and alerts
- Maintained SLA for ServiceNow incident tickets (90%+), ensuring agreements were met and conducted RCA for significant incidents
- Created and maintained technical documentation, knowledge base articles, and Confluence pages
- Documented and presented weekly and monthly reviews with customers and business teams
- Represented the support team in cross-functional meetings
- Managed and mentored support team members (both on-shore and off-shore)
- Collaborated with customers and stakeholders to address complex technical or business issues
- Provided input for product roadmaps based on customer feedback and insights from support trends
- Contributed to product testing and quality assurance initiatives
- Raised Jira intake items for product enhancements based on support trend analysis
- Participated in planned and unplanned application support outages
- Stayed current with emerging technologies and industry best practices
- Handled weekly production deployment activities and monthly application release activities
- Performed end-to-end smoke testing during release activities
Software Engineer L3
Verizon
11.2017 - 12.2019
- Developed and maintained IBM TRIRIGA-based modules for real estate and asset management
- Built automation scripts using Python to optimize application performance
- Created custom Business Objects, Fields, Associations, and Form Layouts using Form Builder
- Developed custom Menus and Portal sections using Navigation and Portal Builders
- Designed and implemented synchronous and asynchronous workflows for business logic automation
- Designed custom workflows, inbound and outbound integrations with external applications such as LDAP, Oracle, SAP, PeopleSoft, CBRM, ECOVA, and COSTAR
- Developed integration components using SOAP-based Web Service calls from Custom Tasks
- Migrated data using Integration Objects and Data Transfer Objects for inbound and outbound processes
- Automated portfolio data transfer from SAP to TRIRIGA using Data Connect DC Job workflows
- Conducted data migrations and system enhancements from legacy systems to TRIRIGA
- Developed custom intermediate and helper objects to enhance the application without altering other Business Objects
- Troubleshot system and user errors using platform logging and fine-tuned the application
- Designed and modified custom reports using TRIRIGA Report Manager and BIRT (Tabular, Chart, Crosstab, Sub Reports)
- Created and configured custom notifications and triggers through workflows for role-based approval processes
- Managed security access for user groups, authentication, licenses, modules, and records within TRIRIGA
- Enhanced monitoring and troubleshooting with Splunk and Datadog dashboards
- Managed WF Agent, Data Import Agent, and cleared cache logs through Agent Manager
- Monitored error logs and workflow instances through the Administration Console
- Managed Object Migration Packages (OM) for application releases, bug fixes, and re-imported dependents to resolve migration issues
- Documented release notes, test case summaries, and performed testing
Software Developer
Molina healthcare
05.2015 - 11.2017
- Gathered business requirements from users and designed applications based on Functional Design Documents
- Designed custom modules, forms, business objects, state transitions, fields, smart sections, and locator fields in IBM TRIRIGA
- Customized and designed workflows to build new processes in the TRIRIGA system
- Built new portals and UI homepages based on user security groups and configured tailored portals
- Created and utilized DTO objects within TRIRIGA for data integration processing
- Developed custom Java code in Class Loader for integrations
- Strong experience in database design, stored procedures, functions, triggers, and SQL queries
- Worked with Oracle 11g and SQL Server for database queries, stored procedures, and performance tuning
- Used Spring MVC framework to build RESTful web services
- Developed RESTful APIs and web applications using Spring MVC, AngularJS, and JavaScript
- Used Maven to compile and generate EAR, WAR, and JAR files
- Worked on deployment automation and release management using Maven and Jenkins
- Troubleshot production issues and provided on-call support for high-priority incidents
- Experience in fixing bugs in production environments
Education
Master of Science - Computer Science
University of Central Missouri
Warrensburg, MO05.2015
Bachelor of Science - Information Technology
GITAM University
Visakhapatnam, INDIA04.2012
Skills
Operating Systems: Linux, Windows, UNIX
Cloud & Virtualization: AWS (ECS, EKS, Lambda, RDS, S3, IAM), VMware
Programming & Scripting: Core Java, Python, Shell scripting
CI/CD & DevOps Tools: Jenkins, Bitbucket, IBM UrbanCode Deploy (Udeploy), Git, Concourse
Databases & Data Warehousing: Oracle 11g, SQL Server, Snowflake
Batch Processing & Scheduling: Control-M, ETL Pipelines
Monitoring & Observability: Splunk, Datadog, PagerDuty, Grafana
IDE & Tools: IBM TRIRIGA (1053 - 108), TRIRIGA Platform (353 – 45), BIRT, ServiceNow, Visual Studio, RAD, Eclipse, SQL Developer, DBeaver, Putty, Toad, JUnit, FileZilla, MSSQL Studio, Maven, SharePoint, PyCharm
Web & Application Servers: Tomcat, WebSphere, Apache, JBoss
Networking & Security: F5, VMware NSX Advanced Load Balancer (Avi), Traffic Routing, Firewalls
ITSM & Incident Management: ServiceNow, JIRA, Root Cause Analysis (RCA), Postmortems
Certification
- AWS Cloud Practitioner– Associate
- IBM TRIRIGA Application Platform V3.2.1 Application Development
Timeline
SME/Senior Technical Support Engineer
Jones Lang LaSalle Americas Inc
01.2020 - Current
Software Engineer L3
Verizon
11.2017 - 12.2019
Software Developer
Molina healthcare
05.2015 - 11.2017
Master of Science - Computer Science
University of Central Missouri
Bachelor of Science - Information Technology
GITAM University
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