KENNETH GRAHAM

• Facilitated meetings with internal teams, clients, and third-party vendors as needed.
• Ensured that all facilities are secure by locking doors after business hours.
• Ordered necessary supplies for the upkeep of the facility.
• Timesheet capturing and payroll submission.
• Equipment maintenance. Followed detailed instructions from manufacturer's manuals when performing repairs on complex pieces of equipment.
• Facilitated video conferences between multiple locations across different time zones ensuring seamless communication during calls.

• Supervised the personnel and daily operations of Mailroom, Facilities, and Reception areas
• Maintained accurate records of billing for USPS, FedEx, and UPS couriers.
• Monitored and managed work flow performance reports, timesheets, and approved paid time off.
• Ordered supplies; maintenance of equipment throughout the facility.
• Provided conference room setup and breakdown for meeting and client events

Mail Services Manager/ Verizon Wireless

• Supervised mailroom personnel and oversaw daily operations
• Dispatched inbound and outbound courier packages effectively
• Efficiently monitored billing for various couriers including USPS, FAX, and FEDEX/UPS.
• Maintained and generated daily reports for work flow performance, time sheets, and paid time off authorizations.

Mail Services Manager / Phillips Nizer LLP

• Supervised mailroom personnel and managed daily operations, overseeing the dispatch of inbound and outbound USPS mail as well as maintaining data for major private carriers.
• Oversaw the generation of daily work flow performance reports, monitored time sheets and approved paid time off requests. Additionally, managed inventory for supplies and performed ongoing maintenance on facility equipment.
• Process and ensure accurate billing for all contracted and performed services.

• Enhanced performance of associates through coaching, development, feedback provision, and training on department duties and sales opportunities.
• Opened additional registers for sufficient coverage when required
• Processed sales transactions, returns, and refunds using a cash register in accordance with company guidelines.
• Ensured accurate monetary change for CSA Front End associates during register activities.
• Confirmed functionality of registers and scanners and stocked register supplies at the beginning and end of shift for register area preparation.
• Counting tills into the register or out of the safe was a daily responsibility at shift start and end.