Summary
Overview
Work History
Education
Skills
Websites
Performance highlights
Certification
Skills
Timeline
Generic

Sriram Iyer

Bothell,WA

Summary

Senior Manager with over 20 years of industry experience, recognized for delivering successful projects at Accenture/Avanade. Proven track record in managing large-scale, complex services for multiple Fortune 500 clients, driving business-centric IT roadmaps that enhance operational efficiency and optimize costs. Expertise includes leading global engineering teams and establishing organization-wide practices for implementing Test Strategy, DevOps, and Agile methodologies. Committed to expanding partnerships across business operations to deliver end-to-end value and foster innovation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Delivery Project Manager (LAM Research)

Avanade (Accenture Subsidiary)
09.2024 - Current
  • Led end-to-end delivery of 100 REST API integrations, ensuring alignment with business objectives and technical standards.
  • Directed end-to-end delivery of a multi-tower program spanning 10+ functional areas, integrating 15 complex enterprise applications—including Siemens Teamcenter and OpsCenter—using Azure iPaaS to streamline operations and ensure seamless interoperability.
  • Leading strategic discussions with the key stakeholders to delineate ownership, ensuring clarity and accountability.
  • Orchestrated E2E Security reviews and compliance discussions, ensuring security standards were met across integrations.
  • Directed the successful setup of Development and QA environments in line with project timelines and quality benchmarks.
  • Designed high-level integration architecture diagrams for all Accenture-owned applications, providing a clear technical blueprint.

Portfolio Group Manager (Client – DocuSign/DaVita/Microsoft/Suez/Kinetic)
06.2022 - 08.2024
  • Managing delivery portfolio of projects exceeding 8 million dollars across 5 clients. Leading 30 members team onshore/offshore
  • Currently leading Avanade Global Managed Services portfolio for Microsoft 365 service delivery capability.
  • Delivered Two Gen AI based application in Microsoft.
  • Copywriter Power App based intake prompt for copywriters to rapidly outline marketing tactic in natural language.
  • Impact enabled 80% accuracy, resulting in saving 7100 words from the monthly localization budget.
  • Virtual Agent – Implement AI based chatbot that addressed 49% reduction in support tickets for Microsoft partner center.
  • Delivered project on time and within budget, achieving 95% customer satisfaction.
  • Led the delivery to successfully implementation Terraform automation and Azure Data streaming platform for DocuSign resulting 10x growth increase for Microsoft Azure cloud consumption.
  • Enabled sales team to negotiate a new contract with Alaska Airlines leading 1 million deal for new contract.
  • Developed a comprehensive risk management plan that mitigated the risk of delays and budget overruns.

Delivery Manager (Client – Empower Financial/Western Dental)
06.2022 - 12.2022
  • Led and managed successful SharePoint on-premises to SharePoint online migration for 600+ sites.
  • Led the reverse engineering effort to convert 50+ InfoPath form into Power Apps and Power automate platform.
  • Established a 30 members offshore team and led the mobilization effort and program governance across multiple location.
  • Led and managed successful implementation Dynamics Marketing and Customer Insights module.
  • Established client relationships with CIO, VP, and project managers. Conducted monthly business reviews with key stakeholders to provide update on delivery engagement, SLA/KPI.

Delivery Manager (Client – PHC)
11.2021 - 04.2022
  • As a Delivery Manager on the PHC account, I am responsible to manage the E2E delivery for O365 migration of 7 geo on premise tenants to single public cloud tenant to consolidate PHC IT operations globally.
  • Established and led a 10-member onshore/offshore team to drive successful effort for O365 Migration consolidation under an aggressive 6 months’ timeline.
  • Impact of the O365 consolidation - Successfully completed data migration for 12K+ users’ mailboxes, 500+SharePoint sites, 12K+ Teams Channel, 12K+ OneDrive accounts.
  • Successfully led the team to complete the migration tool assessment and propose a solution to migrate the O365 data.
  • Led from front to resolve critical migration issues by partnering with Microsoft and Quest vendors to successfully complete 6 migrations from on prem to public cloud tenant.

Delivery Manager (Client – Microsoft)

Accenture
01.2020 - 10.2021
  • As a Senior Manager in the Microsoft account, I am responsible to manage the E2E delivery for multiple service lines to support Microsoft physical data center security operations globally.
  • Established a 25-member onshore/offshore team to lead mobilization effort for multi-million and multiyear deals, setting up new project teams, drafting and executing the transition plans, financial models, and program governance across geographical locations.
  • Establish executive relationships with GM directs including Senior Directors, Directors and Engineering Managers. Conducting monthly and quarterly business reviews with key stakeholders to provide update on engagement health, SLA/KPI and contract commitments.
  • As service delivery manager leading 25-member engineering team responsible to manage Security Operation for 200+ Microsoft data centers globally. Ensure all the security systems and assets are following security compliance requirements.
  • Led Engineering team responsible for supporting 60+ SharePoint sites, 50 Power Apps, 40 BI Reports
  • Operation team is responsible for managing all Azure infrastructure and Tier 1-2 support for datacenter access tools.
  • Successfully led initiative to perform quarterly audits that achieved high quality in training and compliance for client services.
  • As lead I was able to influence client partners in decision making process to use non-Microsoft standard hardware for global roll out.
  • Led and created end to end test strategy and executed the plan for complex FACET platform.
  • As Engineering Test architect successfully sold a deal to establish 10-member onshore/offshore team to support the end-to-end testing effort for FACET platform

Manager, Quality Engineering (Client – T-Mobile)
01.2015 - 12.2019
  • As a Delivery Manager in the T-Mobile account, I managed the E2E delivery and testing effort for Omni platform of T-Mobile prepaid solution. In my tenure I was accountable for creating strategy and roadmap to roll out new SDLC tools at enterprise level for all users.
  • Spearheaded a collaborative effort between the DevOps and Testing teams to successfully implement a Omnichannel billing integration project with 3P vendor system. platform rolled out at 5000 + stores nationwide and 6 Call Centers based in America and APAC region.
  • Translated business needs into clear, actionable user stories for engineering teams, fostering effective communication and collaboration.
  • Collaborated with cross-functional teams, bridging gaps between tech and business stakeholders to achieve project goals.
  • Led the creation and implementation of a comprehensive onboarding strategy and roadmap for the enterprise rollout of SDLC tools (Agile Craft, JIRA, qTest) at T-Mobile, successfully enabling 15,000+
  • Managed and lead 4 scrum teams, Accountable to release 200+ features/bugs in production post platform go-live. Enabled 24 x 5, Tier 1 prod support.
  • Led a team of 25+ testing team onsite to drive the UAT testing supporting T-Mobile largest digital transformation to create Omni channel pre-paid platform.
  • Spearheaded the successful rollout of a new training platform at T-Mobile, enabling 30,000 representatives (25,000+ Retail, 5,000 Care) to train on the new pre-paid platform.
  • Created and Managed real time E2E UAT planning and execution dashboards for executive leadership to track to overall progress of E2E testing effort at program level.
  • Delivered key Training and strategy for T-Mobile Service desk team of 150 agents to enable them to support the new retail pre-paid platform.

Accenture, USA
01.2006 - 01.2014
  • Company Overview: Full details available on Request
  • Microsoft Customer Service Support: –Program Manager Lead. Sept 2012 – Oct 2014
  • Microsoft digital software distribution Worldwide: Microsoft Office 2010 –E2E Test Manager. April 2009 – April 2012
  • Microsoft Finance IT XBRL Program –Test Lead.: Jan 2008- February 2009
  • Microsoft Windows Server, Redmond – Test Lead Test Center of Excellence June 2007 to Dec 2007
  • Microsoft HRIT, Redmond - E2E Test Lead. July 2006 to June 2007

Accenture, India
07.2003 - 03.2006
  • Microsoft India, Hyderabad - E2E Test Lead. July 2003 to March 2006

Education

Master's - computer management and information system

University of Pune
Pune
01.2000

Bachelor of Commerce -

University of Bhopal
Bhopal
01.1998

Skills

  • Software Technologies: Power Automate, Power Apps, Net, C#, Azure, T-SQL, Power shell, XML, Splunk, Power BI, Dynamics CRM
  • Testing: System/ Integration, UAT, Performance, Automation Testing, Backend service testing
  • Tools: Agile Craft, JIRA, Rally, qTest, ALM Quality Center, Azure DevOps, SharePoint, Sharegate, Quest
  • Service Management: ICM, Service Now, ITIL, ITSM

Performance highlights

  • Delivered multimillion dollar complex projects in the areas of E-Commerce, Retail, Telecom, Healthcare, Service, Semiconductor Management, Datacenter Security, and cloud Migration.
  • Leading cross-functional teams in aligning scope and delivering 150+ interfaces across 15 complex enterprise applications—including SAP—fostering strong collaboration across technical and business units to ensure seamless integration and successful deployment.
  • Led and managed successful O365 migration to consolidate 7 Geo on-prem Azure tenants to public Azure cloud successfully which included 10K+ user migration of exchange, Teams, SharePoint and OneDrive
  • Led and managed successful RFP/SOW responses for large and complex multi-year deals upwards of $4M - $5M which includes localization testing and Enterprise IT outsourcing.
  • As Delivery Manager at Microsoft Azure data center security, led testing and implementation for a new security device rolled out 50+ global data centers. Lead to effort for Return-to-Work app to launch for 80 Data centers across North America.
  • As Delivery Manager Microsoft Azure data center security, delivered 50 power applications developed on top of 60+ SharePoint sites.
  • As DevOps /Test Manager successfully led the team to successfully launch T-Mobile’s Omni channel prepaid platform. This platform was rolled out to 5000 + retail stores nationwide.
  • As Program lead at T-Mobile led strategic plan to roll out SDLC tools, driving 70% user adoption in the first 6 months of the program.
  • Managed and led the E2E global delivery for Microsoft first digital download e-commerce experience for Office 2010 release. Microsoft partners processed over 2+ Billion dollars of revenue for Microsoft in the first-year post launch.
  • Managed E2E Test effort for the Microsoft Answer Desk Service program launch, generated 15 million subscribers in first year of launch.
  • Coached and mentored 150+ new hire resources over 15 years of management experience.

Certification

  • SAFE Agile certified
  • Azure cloud practitioner
  • Microsoft AL-900 Fundamental
  • Microsoft AZ-900 Fundamental
  • Microsoft PL-900 Power Platform
  • Computers diploma for National institute of technology

Skills

  • Strategy and Planning
  • Portfolio Delivery Management
  • Stakeholder Management
  • Collaborative Problem Solving
  • Conflict Resolution
  • E2E Quality Engineering
  • Cross Functional Program Management


Timeline

Delivery Project Manager (LAM Research)

Avanade (Accenture Subsidiary)
09.2024 - Current

Portfolio Group Manager (Client – DocuSign/DaVita/Microsoft/Suez/Kinetic)
06.2022 - 08.2024

Delivery Manager (Client – Empower Financial/Western Dental)
06.2022 - 12.2022

Delivery Manager (Client – PHC)
11.2021 - 04.2022

Delivery Manager (Client – Microsoft)

Accenture
01.2020 - 10.2021

Manager, Quality Engineering (Client – T-Mobile)
01.2015 - 12.2019

Accenture, USA
01.2006 - 01.2014

Accenture, India
07.2003 - 03.2006

Master's - computer management and information system

University of Pune

Bachelor of Commerce -

University of Bhopal

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