Summary
Overview
Work History
Education
Skills
Timeline
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Sriram Kumar Panguluru

Chennai,TN

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Sree Rama Diagnostic
08.2006 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Education

Master of Science - Computer Science

SRM Valliammai Engineering College
Potheri, TN
04.2006

Bachelor of Science - Computer Science

Prince Shri Venkateshwara Arts & Science College
Chennai , TN
04.2003

Skills

  • Project Management
  • Staffing Coordination
  • Quality Assurance
  • Schedule Coordination

Timeline

Customer Service Manager

Sree Rama Diagnostic
08.2006 - Current

Master of Science - Computer Science

SRM Valliammai Engineering College

Bachelor of Science - Computer Science

Prince Shri Venkateshwara Arts & Science College

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Sriram Kumar Panguluru