Sriram Kumar Panguluru
Chennai,TN
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Sree Rama Diagnostic
08.2006 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Education
Master of Science - Computer Science
SRM Valliammai Engineering College
Potheri, TN04.2006
Bachelor of Science - Computer Science
Prince Shri Venkateshwara Arts & Science College
Chennai , TN04.2003
Skills
- Project Management
- Staffing Coordination
- Quality Assurance
- Schedule Coordination
Timeline
Customer Service Manager
Sree Rama Diagnostic
08.2006 - Current
Master of Science - Computer Science
SRM Valliammai Engineering College
Bachelor of Science - Computer Science
Prince Shri Venkateshwara Arts & Science College
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