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Associate Principal Engineer

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7.5+ years of experience in Automation and Manual Testing.
Over 6.5 years of experience in Salesforce( SFDC) Testing (Lightning and Classic), Service Cloud and Managed Packages.
Well acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
Experience with best practices, QA methods and Agile delivery.
Exposure to salesforce admin features.
Exposure to Test Automation Framework designs and tools/plugins like Selenium WebDriver, TestNG, Maven, Bitbucket, GIT, Jenkins, POSTMAN, GitHub Co-Pilot.

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.

Dynamic Quality Engineer II at Honeywell Fire Systems with a proven track record in quality control and root cause analysis. Adept at cross-functional collaboration and process improvement, I excel in enhancing product quality and customer satisfaction. Passionate about mentoring teams and driving effective solutions to complex challenges.

Dynamic marketing analyst with a proven track record at Electronic Arts, leveraging Python and SQL to drive data-driven insights. Enhanced workforce productivity by 10% through innovative analytics and automated dashboards. Adept at collaborating across teams, translating complex data into actionable strategies that boost engagement and conversions.

 Results-oriented Operations Manager with expertise in operational efficiency management, budget development, and team leadership. Proven track record of implementing cost-saving initiatives and enhancing customer engagement. 

Dedicated worker with strong communication skills and a focus on client support. Proven ability to monitor pet health and promote good behavior, ensuring the safety and well-being of animals. As well as a background in teaching and assistance

Technical Support Engineer with over 10 years of experience in ERP consulting, service desk operations, and enterprise application support, delivering consistent excellence in customer service.

Specialized in Oracle E-Business Suite (EBS) with deep expertise in Financials and Project Management modules, providing both functional and technical solutions. Proven success in Level 3 support, leading automation design and implementation, helping with active contributions to Oracle’s knowledge base, demonstrating strong commitment to operational excellence and continuous improvement.

Recognized for exceeding performance KPIs, leading cross-functional initiatives, and enhancing customer satisfaction through strategic problem-solving, collaboration, and innovation.

Technical Support Engineer with a Mechanical Engineering background, currently part of the Technical Marketing team at Amphenol Communications Solutions. Experienced in providing customer technical support, assisting sales and marketing teams with product-related clarifications, and coordinating internally to resolve technical inquiries efficiently. Strong communication skills with hands-on involvement in product expos, technical exhibitions, and customer engagement activities, along with experience using CRM-based customer interaction tools.

An Encouraging team player with engineering background and experience in Tech, IT support, data analytics, customer service, and administration, As a young professional who puts great effort In order to achieve greater heights, I can work effectively in an organization that values individual achievement, channel my energy toward excellence, and grow, learn, and advance in my career.

To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve personal as well as organizational goal. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Srishti Rajpurohit

Summary

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Technical Support Engineer

Decision Support Technology Intern

Education

MS - Data Analytics Engineering

BS - Computer Science

Skills

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Technical Support Engineer

Decision Support Technology Intern

MS - Data Analytics Engineering

BS - Computer Science

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