Srivalli Annamraju

· Provided technical support to customers and internal teams for escalated issues.

· Assisted in troubleshooting complex customer problems with various issues within Exchange Team

· Resolved escalated tickets by researching, analyzing, diagnosing, and identifying solutions. Actively Involved in troubleshooting, root causing and fixing software defects both independently and in coordination with various dev teams.

· Responsible for monitoring and responding to the customer escalations to make sure they are within SLA.

· Developed scripts to automate repetitive tasks related to incident management process.

· Coordinated with other departments on product enhancements or modifications based on customer feedback.

· Analyzed performance data from multiple sources (logs, network traces, store queries) to identify trends that could lead to potential issues.

· Collaborated with cross-functional teams within product and Support groups to resolve critical incidents quickly.

· Provided feedback on existing processes and procedures to improve the overall efficiency of the organization's escalation process. Some of them being, providing troubleshooting guides, automating repetitive tasks, suggesting improvements to the support diagnostic tools.

· Created detailed monthly reports highlighting key findings from investigations.

· Participated in meetings with stakeholders to discuss progress made towards resolving outstanding escalations.

· Implemented best practices related to incident management process across the organization.

· Maintained positive working relationship with both Customer Support and Product Groups.

• Creating Test automation for end to end testing of the SOA_CAAL project
• Participating in code reviews and design reviews
• Pair programming and testing with the developer to help the developer catch the loop holes before deploying to the Test Environment
• Solely responsible for automating the testing of Facets Enrollment Service using C# and Visual Studio
• Creating Test automation libraries that are useful for automating both component based test cases and end to end test cases using C#
• Leveraging the capabilities of Parasoft SOA Test, which was introduced into the team at the later part of the project, in order to create Test Automation
• Representing the team in backlog grooming meetings to clearly define the requirements of the PBI and provide clear estimates, and help the business add more details and artifacts required for implementation
• Logging, regressing and resolving bugs
• Following up with developers and Pg Ms about feature completion so that the test team can start testing
• Performing demos for the business as part of sign off on the feature by the business

• Running the automated test suites and investigating failures to make a decision between test bug and product bug
• Participating in code reviews of code changes made to the test automation code
• Fixing and resolving bugs in the test automation
• Responsible for fixing the partner integration tests to use our upgraded Migration infrastructure
• Reporting the status of test passes on the sign-off builds as part of the sign-off process.

• Performing end to end integration tests for various workflows which includes Single Instants, Multi Instants and Regular complaints
• Code reviewing the changes made to the stored procedures and tables due to bug fixes
• Responsible for testing of the “XEnforcement” service which is used to create complaint files (CSV) that trigger the start of the enforcement workflow
• Regressing the fixed bugs and reporting feature approvals using Visual Studio Team System 2010
• Follow up with the team developers and the PgM for feature completion.

• Integration Testing the interface between the Cybershift web service and DART
• Testing the Que Manager Windows service used to write the timecard batches onto MSMQ
• End to End System Testing using C# and SQL
• API testing database objects like stored procedures and functions
• API testing of the various Models used across various layers like Business services layer, Data Services layer and the controller component of the MVC model application
• Tested the View component of the MVC model application using CodedUI Tool
• Performing UI testing of the web interface of Cybershift using WebTest Tool
• Creation of test plan, test cases and test suite development in C#
• Private deployments, running test passes, reporting and tracking the status of bugs found using Visual Studio Team System 2010
• Validate the bug fixes and reporting feature approvals using Visual Studio Team System 2010
• Follow ups with the developers and the PgM on the bugs and feature completions.

• Creation of test plan, test cases and test suite development in C# for testing the User Manager (UM) module and MDN Management Web Service
• Private deployments of the web service on the IIS on local box
• Issuing HTTP requests to the web service using both GET and POST methods and evaluating the Response objects
• Running test passes, reporting and tracking the status of bugs found
• Validate the bug fixes and reporting feature approval
• Follow ups with the developers and PgMs on the bugs and feature completions.

• Creation of test plan, test cases and test suite development in C# for testing the TracFone activation / deactivation Web Service
• Private deployments of the web service on IIS, running test passes, reporting and tracking the status of bugs found
• Validate the bug fixes and reporting feature approval
• Follow ups with the developers and PgMs on the bugs and feature completions.

• Perform API testing of the Data Access and Business Objects using C# in Visual Studio
• Test and verify the data integrity and validity after the database refactoring and data migration
• Test the web service used to communicate with the CRM system for UU-CRM integration
• Work as an independent QA and perform all the QA PL responsibilities, which include coordinating with the business testing team, troubleshooting any blocking issues in the test environment
• Coordinate with the PM, developers and the business to ensure that the features are delivered as expected by the business
• Document test cases and test plan
• Track bugs and create bug reports using Visual Studio Team System 2005.