Srushti Tikekar
Graduate Student Research Assistant
Greenville,SC
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Graduate Student Research Assistant
Clemson University
05.2023 - Current
- Assisted in the development of new methods for studying accessibility features for people with disability on smart devices in the Design and Research of In-Vehicle Experiences(DRIVE) Lab at Clemson University
- Interpreted and analyzed research data to conclude outcomes using a Machine Learning algorithm with 85% accuracy for discovering valuable user data parameter relationships in the research.
- Designed and implemented a Virtual Reality environment utilizing the Unity Game Engine to simulate and capture the in-vehicle experience for research purposes.
Technical Support Engineer
Dynatrace
03.2022 - 11.2022
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Application Analyst
Wipro Technologies
05.2021 - 03.2022
- Analyzed application transactions and utilized monitoring tools like Dynatrace, Nexthink and Aternity to identify performance bottlenecks, enhancing user experience across 80+ healthcare websites by constructing visual dashboards.
- Independently managed issue tracking with application teams, providing monthly updates to management and stakeholders and facilitating collaborative sessions to address application performance concerns.
- Mentored and led a team of software engineers, fostering proficiency in application performance tools and ensuring adherence to performance standards through regular assessments and audits.
Application Engineer
Wipro Technologies
09.2019 - 04.2021
- Collaborated with cross-functional teams to innovate and implement technical solutions, fostering synergy and efficiency in project development.
- Served as a trusted technical authority, offering timely guidance and expertise during critical decision-making instances, contributing to the successful execution of projects.
- Enhanced system reliability by meticulously monitoring performance metrics and promptly resolving issues, ensuring optimal functionality and user experience.
Education
Master of Science - Computer Science
Clemson University
Clemson, SC 05.2001 -
Skills
NoSQL Databases
Database Programming and SQL
Data Mining
Tableau
Statistical Analysis
Python Programming
Software Testing Life Cycle (STLC)
Software Development Life Cycle (SDLC)
Git
Machine Learning
Data Warehousing
Certification
Dynatrace Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Student Research Assistant
Clemson University
05.2023 - Current
Technical Support Engineer
Dynatrace
03.2022 - 11.2022
Application Analyst
Wipro Technologies
05.2021 - 03.2022
Application Engineer
Wipro Technologies
09.2019 - 04.2021
Master of Science - Computer Science
Clemson University
05.2001 -