Sarah A. Seiple
Dublin,Ohio
Summary
Results-driven healthcare operations leader with 15+ years of progressive experience in ambulatory and academic medical center environments. Proven expertise in multi-site clinic operations, staff leadership, financial and operational performance, patient access, regulatory compliance, and quality improvement. Currently serving as Senior Clinic Manager, overseeing complex urology operations with 30+ direct reports, while partnering with executive leadership to improve access, patient satisfaction, and financial outcomes. Master’s-trained healthcare administrator with a strong record of operational execution and strategic leadership.
Overview
18
18
years of professional experience
Work History
Building Manager, Eye and Ear Institute
The Ohio State University Wexner Medical Center
07.2023 - Current
- Responsible for financial budget oversight for a complex outpatient specialty building
- Negotiate contracts with external vendors to support building operations and cost efficiency
- Oversee regulatory compliance at the building level (OSHA, HIPAA, ADA, CLIA, DEA, DOL)
- Monitor building maintenance, infrastructure improvements, and capital projects
- Improve operational efficiency through vendor transitions, including shred services and Environmental Services teams
- Coordinate and lead operational initiatives including blood drives and annual flu vaccination programs
- Provide regular operational updates, performance reports, and status briefings to senior leadership and building stakeholders
- Started a Buckeye of the Quarter program to celebrate great employees who put patient satisfaction at the forefront of their work
Senior Clinic Manager,
The Ohio State University Physicians, Inc.
06.2022 - Current
- Lead all aspects of ambulatory clinic operations for a large academic urology practice, overseeing 33 direct reports across multiple clinical sites
- Maintained a Buckeye Experience leadership score of 100% and overall score of above 96% for the past 4 years
- Direct hiring, onboarding, training, performance management, engagement, scheduling, and payroll approval for clinical and administrative staff
- Partnered with Outpatient Care New Albany and Outpatient Care Dublin leadership to optimize urology clinic operations, enhancing patient satisfaction scores
- Played a key role in launching and operationalizing the OCD Urology location, supporting provider onboarding, workflows, and staffing models
- Design and maintain clinic organizational structures, staffing plans, and operational systems to ensure efficient, high-quality care delivery
- Developed and executed clinic action plans aligned with departmental goals and organizational strategy, driving operational improvements
- Collaborate with Practice Administrator to analyze operational and financial reports, driving improvements in productivity, access, and financial performance
- Oversee registration, scheduling, and provider template management in partnership with Corporate Central Access
- *Improved fill rates and patient access across all sites for two consecutive fiscal years
- Led patient satisfaction initiatives by analyzing survey data, developing improvement strategies, and implementing operational changes to elevate patient experience
- Created self-pay estimate workflows to improve transparency and collections for the Men’s Health program
- Serve on divisional and organizational committees contributing to quality, access, and patient experience initiatives
- Conduct monthly Environment of Care reviews to ensure accuracy, safety, and compliance
- Ensure compliance with all applicable regulatory and accreditation requirements (OSHA, DOL, HIPAA, DEA, ADA, CLIA)
Clinical Manager in Training,
The Ohio State University Physicians, Inc.
04.2022 - 06.2022
- Selected for an accelerated leadership development program preparing future clinic and operations leaders
- Developed system-wide operational perspective through exposure to multiple ambulatory specialties
- Applied organizational policies, compliance standards, and risk/safety procedures across clinical settings
- Enhanced service excellence and satisfaction outcomes through completion of patient experience training
- Analyzed BuckeyeLearn system data and developed a targeted improvement action plan
- Participated in leadership panels addressing people management, communication, and operational leadership.
Patient Navigator/Nerve Program Coordinator,
The Ohio State University Physicians, Inc.
02.2021 - 04.2022
- Coordinated daily operations for specialized nerve program in high-acuity academic practice to ensure seamless patient experience
- Managed scheduling and clinic flow while communicating operational changes to optimize clinic efficiency
- Served as the primary operational and patient escalation contact
- Managed insurance prior authorizations and appeals to ensure patient access and revenue integrity
- Triaged patient calls and electronic messages for physician teams using Epic EMR to facilitate timely patient care
- Collaborated with leadership on strategic initiatives and departmental improvement projects
Patient Care Coordinator,
Orthopedic One
05.2008 - 02.2021
- Triaged patient communications to facilitate timely access to care
- Coordinated team schedules and physician calendars to optimize patient flow
- Directed daily clinic operations to enhance support for high-volume orthopedic practices
- Maintained accurate clinical documentation within EMR systems
Lead Clinical Secretary,
Orthopedic One
06.2011 - 02.2013
- Coached and mentored clinical secretaries to enhance team skills and performance
- Led onboarding and training initiatives for new staff to ensure smooth transitions
- Developed standardized preceptor and training guides to streamline training processes
- Partnered with leadership on workflow and operational improvements
Clinical Secretary,
Orthopedic One
05.2008 - 06.2011
- Assisted 26 physicians in optimizing patient care in fast-paced ambulatory clinics
- Coordinated appointment scheduling, streamlined clinic flow, and facilitated patient communications
Education
Master of Healthcare Administration -
Ohio University
Athens, OH08.2023
Bachelor of Science - Psychology and Pre-Physical Therapy
Ohio University
Athens, OH06.2007
Skills
- Maintained a Buckeye Experience leadership score of 100% and an overall score of above 96% for the past 4 years
- Ambulatory & Multi-Site Operations Management
- Director-Level Staff Leadership (30 Direct Reports)
- Budgeting, Financial Performance & Cost Control
- Patient Access, Scheduling & Capacity Optimization
- Quality Improvement & Patient Experience Strategy
- Regulatory Compliance (HIPAA, OSHA, ADA, CLIA, DEA)
- Provider Template & Clinic Throughput Optimization
- Epic EMR & Operational Reporting
- Vendor & Contract Management
- Change Management & Process Improvement
- Cross-Functional & Executive Collaboration
Affiliations
• Ambulatory Patient Experience Committee, Recognition Workgroup Leader
• Panel speaker at the Vizient Summit in 2025
• Clinic Manager in Training Mentor
• Clinic Manager in Training Preceptor
• Ambulatory Incident Command Center Committee
• OSUP Cares Committee
• Gender Affirming Committee
• Central Orientation and Onboarding Committee
• Medical Emergency Response Committee
• Panel speaker at the Vizient Summit in 2025
• Clinic Manager in Training Mentor
• Clinic Manager in Training Preceptor
• Ambulatory Incident Command Center Committee
• OSUP Cares Committee
• Gender Affirming Committee
• Central Orientation and Onboarding Committee
• Medical Emergency Response Committee
Timeline
Building Manager, Eye and Ear Institute
The Ohio State University Wexner Medical Center
07.2023 - Current
Senior Clinic Manager,
The Ohio State University Physicians, Inc.
06.2022 - Current
Clinical Manager in Training,
The Ohio State University Physicians, Inc.
04.2022 - 06.2022
Patient Navigator/Nerve Program Coordinator,
The Ohio State University Physicians, Inc.
02.2021 - 04.2022
Lead Clinical Secretary,
Orthopedic One
06.2011 - 02.2013
Patient Care Coordinator,
Orthopedic One
05.2008 - 02.2021
Clinical Secretary,
Orthopedic One
05.2008 - 06.2011
Master of Healthcare Administration -
Ohio University
Bachelor of Science - Psychology and Pre-Physical Therapy
Ohio University