Stacee Butler
Atlanta,GA
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Hyatt Regency
Dunwoody Ga
10.2024 - 01.2026
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service standards and hotel policies.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Implemented procedures to improve workflow efficiency in front desk operations.
Front Desk Representative
LaQuinta Inn & Suites
Locust Grove, GA
02.2021 - 09.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new staff on front desk procedures, promoting efficiency and service excellence.
- Conducted daily inventory of supplies and placed orders to maintain operational readiness.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Front Desk Manager
Fairfield Inn Marriott
Macon Ga
04.2016 - 09.2020
- Supervised front desk operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored front desk staff, fostering a collaborative and high-performing team environment.
- Managed daily scheduling, optimizing staff coverage to meet peak demand periods effectively.
- Implemented process improvements, enhancing check-in/check-out efficiency and reducing wait times.
- Resolved guest complaints promptly, maintaining high customer satisfaction and loyalty levels.
- Developed training materials for new hires, streamlining onboarding processes and improving team performance standards.
Education
Phlebotomy -
Med Tech
Macon Ga Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Customer service management
- Training and mentoring
- Team building proficiency
- Staff supervision
- Staff training and development
- Team building and supervision
Timeline
Front Desk Supervisor
Hyatt Regency
10.2024 - 01.2026
Front Desk Representative
LaQuinta Inn & Suites
02.2021 - 09.2023
Front Desk Manager
Fairfield Inn Marriott
04.2016 - 09.2020
Phlebotomy -
Med Tech