Stacee Rohn
Mt. Sterling
Summary
Dedicated customer service specialist with strong problem-solving skills and expertise in data entry. Proven ability to enhance service delivery through effective communication.
Overview
31
31
years of professional experience
Work History
Customer Service Support Specialist
Dot Foods, Inc.
Mt. Sterling, IL
12.2024 - Current
- Provide timely support to customers through phone, email, and chat platforms entering orders along with their changes.
- Provided product information to enhance customer understanding and satisfaction.
- Documented interactions using CRM tools to maintain accurate customer records.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Data Entry with high accuracy
Shop Owner
Perfectly Imperfect Gifts and More
Mt. Sterling, Il
01.2012 - Current
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Analyzed sales trends to inform purchasing decisions and promotional strategies.
- Designed Jewelry and gifts for customers
- Trained and mentored staff on customer service excellence and product knowledge.
Real Estate Administrative Assistant
Best Agent Business
Indiana
01.2008 - 01.2012
- Managed scheduling and coordination of property showings for agents and clients.
- Developed and maintained comprehensive filing system for real estate documents.
- Assisted in preparing marketing materials for listings and promotional events.
- Streamlined office procedures, improving efficiency in communication among team members.
Real Estate Recruiting
The McAleer Group
Canton, GA
01.2006 - 01.2008
- Recruiting for Real Estate Companies
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Generator
ASI, Affordable Service Inc.
Overland Park, KS
01.2005 - 12.2007
- Developed targeted lead generation strategies to enhance customer acquisition efforts.
- Analyzed market trends and customer data to identify potential leads.
- Collaborated with sales teams to refine outreach tactics and improve conversion rates.
- Mentored junior staff on effective lead generation techniques and best practices.
Health Aide
PACT Head Start
Mt. Sterling, IL
01.1998 - 01.2005
- Assisted children with daily health-related tasks, ensuring comfort and well-being.
- Coordinated communication between families and healthcare providers regarding children's health needs.
- Entered children's health records to ensure they were up to date
- Data Entry
- Filing
Medical Records Clerk/Supervisor
Western Illinois Correctional Center
Mt. Sterling, IL
01.1996 - 01.1998
- Managed electronic health record system for efficient data retrieval and storage.
- Processed incoming patient documentation for accuracy and completeness.
- Maintained organized medical records to ensure compliance with facility regulations.
- Collaborated with healthcare staff to streamline information sharing processes.
- Medical Transcription
Education
Associate of Science - Medical Secretary/Medical Transcription
John Wood Community College
Quincy, IL05-1996
Skills
- Customer service
- Call center experience
- Appointment scheduling
- Order processing
- Order fulfillment
- Data entry
- Microsoft Excel
- Computer proficiency
- Multitasking
- Communication skills
- Calendar management
- Customer order management
- Sales order processing
- Administrative assistance
Timeline
Customer Service Support Specialist
Dot Foods, Inc.
12.2024 - Current
Shop Owner
Perfectly Imperfect Gifts and More
01.2012 - Current
Real Estate Administrative Assistant
Best Agent Business
01.2008 - 01.2012
Real Estate Recruiting
The McAleer Group
01.2006 - 01.2008
Lead Generator
ASI, Affordable Service Inc.
01.2005 - 12.2007
Health Aide
PACT Head Start
01.1998 - 01.2005
Medical Records Clerk/Supervisor
Western Illinois Correctional Center
01.1996 - 01.1998
Associate of Science - Medical Secretary/Medical Transcription
John Wood Community College