Stacey Anderson
Union,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Chosen One Renovations
Roselle, NJ
04.2020 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative
Cosi
Mountainside, NJ
01.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Chosen One Renovations
Roselle, NJ
01.2016 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated Database system with order specifics and customer details, preferences and billing information.
Customer Care Representative
BASF Chemical
Florham Park, NJ
12.2014 - 01.2016
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered customer support to high call load each shift.
- Built sustainable relationships of trust through open communication with customers.
- Educated customers where applicable to alleviate need for future contact.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Customer Service Representative
Forest Laboratories
Jersey City, NJ
02.2011 - 11.2014
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Consulted with customers to resolve service and billing issues.
Education
Associate of Arts - Business
The Computer School Of New Jersey
Union City, NJ04-2005
Skills
- Project Management
- Complaint Resolution
- Handling Escalations
- Quality Assurance
Websites
Timeline
Customer Service Manager
Chosen One Renovations
04.2020 - 01.2024
Customer Service Representative
Cosi
01.2019 - 03.2020
Customer Service Representative
Chosen One Renovations
01.2016 - 01.2019
Customer Care Representative
BASF Chemical
12.2014 - 01.2016
Customer Service Representative
Forest Laboratories
02.2011 - 11.2014
Associate of Arts - Business
The Computer School Of New Jersey
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