Stacey Augustine

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

Part-Time sales associate I would help check out customers clean the store front and face sales floor count down cash till and assist with task when closing the store

Part time sales associate I helped with running the cash register assisting customers with playing lottery emptying trash cleaning the restrooms stocking the cooler as well as the sales floor counting down the till at the end of my shifts

As the Store Manager I assisted with hiring doing the scheduling handling bank deposits stocking the cooler checking in difficult vendors also doing the payroll also maintaining the equipment overseeing the car was and its maintenance