STACEY BEAUPLAN
Tallahassee,FL
Summary
Seasoned professional with a diverse background including roles at Liberty Correctional Institution and Brookdale Senior Living Facility. Excelled in emergency response and de-escalation, enhancing security and patient care. Demonstrated leadership and effective communication, significantly improving team performance and customer satisfaction. Skilled in policy enforcement and relationship building, consistently exceeding service standards.
Overview
5
5
years of professional experience
Work History
Correctional Sergeant
Liberty Correctional Institution
01.2022 - Current
- Supervised dining hall, outdoor recreation area, and inmate housing unit.
- Supervised employees and performance of tasks and managed 1509 offenders.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Resolved issues and disputes between inmates professionally and respectfully.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Customer Service Representative
Home Depot
05.2021 - 01.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Technician
Brookdale Senior Living Facility
09.2019 - 11.2020
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Education
No Degree - Sociology
Florida State University
Tallahassee, FL12-2025
High School Diploma -
Saint Thomas Aquinas High School
Fort Lauderdale, FL05-2018
Skills
- De-Escalation Techniques
- Emergency Response
- Body Searches
- Policy Enforcement
- Surveillance monitoring
- Team Leadership
- Effective Communication
- Active Listening
- Relationship Building
- Self Motivation
- Goal Setting
Languages
Haitian Creole
Native or Bilingual
Timeline
Correctional Sergeant
Liberty Correctional Institution
01.2022 - Current
Customer Service Representative
Home Depot
05.2021 - 01.2022
Medical Technician
Brookdale Senior Living Facility
09.2019 - 11.2020
No Degree - Sociology
Florida State University
High School Diploma -
Saint Thomas Aquinas High School
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