Stacey Benjamin
Summary
Health Coach with expertise in health education, project management, and wellness event planning. Skilled in policy and procedure development, behavioral health, regulatory compliance, and strategic planning. Adept at quality assurance, training and development, customer service, and vendor relations.
Overview
19
19
years of professional experience
Work History
BEHAVIORAL HEALTH COACH
ABLETO
New York, NY
06.2018 - Current
- Impact the lives of medically vulnerable or chronically ill patients by actively involving them in their care through support, encouragement, and education
- Apply extensive skill set in coaching and motivational interviewing methods to promote patient growth while tackling barriers through behavior modification and goal setting
- Encourage patients to proactively engage in managing their health by equipping them with the necessary resources for adopting healthy behaviors
- Conduct weekly one-on-one sessions with clients to review progress against established goals.
WELLNESS COACH
UNITED HEALTHCARE
Atlanta, GA
09.2014 - 05.2018
- Delivered personalized patient education on evidence-based practices in Nutrition, weight management, exercise, tobacco cessation, stress reduction, and chronic disease self-management
- Communicated with patients (and caregiver) via telephone and via electronic means to help patients unlock personal motivation to make lasting changes
- Successfully supported patient well-being via advocacy of service/resource acquisition such as assistance programs or community-based options paired with facilitation of referrals
- Coached clients through goal setting and provided ongoing support to ensure they stay motivated.
Director of Operations
DDT CONTRACTING
Conyers, GA
10.2011 - 09.2014
- Oversaw Training and Development for 50 travel Agents across the Country
- Identified and targeted areas for business operation Enhancement
- Monitored Budget, Commissions, and Policy/Procedure Development
- Managed Vendor relations and off-site training events
- Collaborated with CEO to boost business expansion and progress
- Created policies and procedures for improved workflow processes.
Manager, Wellness and Health Promotion
KAISER PERMANENTE
Atlanta, GA
06.2009 - 09.2011
- Managed the Worksite Wellness (HealthWorks), Health Education, and Patient Education programs for the Georgia region, serving over 2,000 members on a monthly basis and over 300 insured employer groups
- Manage the timely organization and implementation of all Wellness activities encompassing employer groups, medical establishments, and community collaborators including onsite programs and health screenings.
- Managed program managers and wellness consultants in developing health promotion schemes for Worksite Wellness, Health Education, and Patient Education programs
- Assisted the Strategic Sales department in driving revenue growth and member retention by implementing strategic outreach initiatives, presenting company capabilities, and providing support for benefit coverage adjustments.
- Ensured efficient budget management and accurate maintenance of program statistics.
- Coached, mentored and trained team members in order to improve their job performance.
Program Manager, Employer Consulting / Worksite Wellness
KAISER PERMANENTE
Atlanta, GA
08.2005 - 05.2009
- Planned, created, and customized professional Wellness programs for over 300 insured employer groups in the metropolitan Atlanta area.
- Maintained accurate records of program activities, including budget analysis and compliance monitoring
- Achieved a significant 25% growth in employer group engagement with Wellness initiatives within the maiden year of overseeing the program
- Oversaw Worksite Wellness personnel to ensure that they were well-equipped with up-to-date sales methods, excellent communication abilities, and comprehensive understanding of public health theories.
- Arranged onsite Wellness programs for employer and community groups.
- Revamped program processes resulting in increased efficiencies and superior service provided to brokers, sales managers, and employer groups
- Writer/content developer and editor of the Ounce of Prevention, (monthly) health newsletter for the Kaiser Permanente Georgia region
Education
Master of Arts - Health Education & Promotion
Herbert H. Lehman College
Bronx, NY06.2003
Bachelor of Arts - Community Health Education
Herbert H. Lehman College
Bronx, NY06.2003
Skills
- Proficient in Microsoft Office Suite
- Proficient in HealthConnect, Dialer, and Epic Systems
- Public Speaking
- Individual and group coaching
Affiliations
- American Public Health Association-Member
- Georgia Chapter-Society of Public Health Educators (SOPHE)-Member
Accomplishments
- Master Certified Health Education Specialist (MCHES)
- Certified Intrinsic Coach (Health and Wellness)
Timeline
BEHAVIORAL HEALTH COACH
ABLETO
06.2018 - Current
WELLNESS COACH
UNITED HEALTHCARE
09.2014 - 05.2018
Director of Operations
DDT CONTRACTING
10.2011 - 09.2014
Manager, Wellness and Health Promotion
KAISER PERMANENTE
06.2009 - 09.2011
Program Manager, Employer Consulting / Worksite Wellness
KAISER PERMANENTE
08.2005 - 05.2009
Master of Arts - Health Education & Promotion
Herbert H. Lehman College
Bachelor of Arts - Community Health Education
Herbert H. Lehman College