STACEY B. JOHNSON
McDonough,MI
Summary
I am a results-focused professional with seven years of supervisory experience. I have strong communication and collaboration skills to help teams find their potential and exceed company expectations. I am recognized as a natural leader with a special talent for transitioning strategy into action and achievement. I excel at establishing and maintaining effective working relationships with supervising personnel and co-workers. Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Allegiance Industries
02.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Oversaw the maintenance and operation of facilities, ensuring a safe, clean, and well-functioning environment for employees and visitors
- Developed and maintained relationships with vendors and contractors, negotiating contracts and ensuring cost-effective and high-quality service delivery
- Conducted regular facility audits to identify areas for improvement, implementing corrective actions to enhance efficiency and functionality
- Performed routine cleaning and maintenance tasks to ensure cleanliness and safety of facilities
- Responded promptly to requests for immediate cleanup due to spills or accidents within the facility premises
- Assisted in setting up rooms for meetings or events by arranging furniture and ensuring cleanliness
- Collaborated with team members to coordinate daily tasks for efficient completion of custodial duties
Key Holder/Supervisor
Bath and Body Works
10.2020 - Current
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle complicated sales
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, and total purchases, and receive and process cash or credit payments
- Prepare merchandise for purchase
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Product Specialist
Travel Camp RV
02.2023 - 11.2024
- Creating and helping families and individuals make invaluable memories
- You will help families fulfill their dreams of traveling by matching them with the perfect RV for their needs and lifestyle
- Manage the sales process from start to finish
- Help clients with product selection, negotiate terms, and ultimately finalize sales
- Provide detailed and accurate product knowledge to customers
- Establish and maintain strong relationships with customers while providing outstanding customer service
- Continually learn about product updates, inventory and how it will benefit the customer
- Responsible for daily follow-up with current, existing, and potential leads through our CRM system
- Identify and provide solution-based sales options for customers
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Unit Director
Service Solution (Compass Group)
10.2015 - 11.2022
- Responsible for the overall cleanliness and routine upkeep of all assigned areas on the school campus of Henry County Schools
- Plans for and directs the provisions of janitorial services
- Determines long-range, intermediate, and short-range program goals and policies
- This includes the general supervision of custodial supervisors, custodial staff, and external service providers
- Engage with all employees to provide purpose, direction, and motivation in accomplishing all tasks, while training the employee in proper procedures and techniques to meet or exceed desired outcomes of workload and safety
- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirement of the assignment, and the capabilities of the employee
- Develop performance standards and evaluate work performance
- Confer with staff to resolve minor disciplinary measures, such as warnings and reprimands, recommendations, and other actions in more serious cases
- Assist supervisors and leads with key control within various departments
- Inspects and monitors standards of quality and quantity of services to provide guidance and assistance
- Actively support administrative timekeeping processes ensuring compliance with the timekeeping systems and policy
- Identify and address recurring and non-recurring training needs
- Assist in reviewing and monitoring the hourly budget
- Input and retrieve data from automated systems and prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses
- Investigate complaints about service and equipment and take corrective action
- Coordinate activities with supervisors to ensure services were provided efficiently and timely
- Participates in the hiring process by screening job applicants, conducting interviews, and hiring new employees
- Performs other duties as assigned
Education
Bachelor of Arts - Architecture
Academy of Arts University
San Francisco, CA02-2032
Diploma -
Henry County High School
McDonough, GA05.2014
Skills
- Client relationship building
- Promotional strategies
- Product training
- Operations management
- Data-driven decision making
- Key account management
- CRM management
- Staff oversight
- Human resources
Timeline
Key Account Manager
Allegiance Industries
02.2024 - Current
Product Specialist
Travel Camp RV
02.2023 - 11.2024
Key Holder/Supervisor
Bath and Body Works
10.2020 - Current
Unit Director
Service Solution (Compass Group)
10.2015 - 11.2022
Bachelor of Arts - Architecture
Academy of Arts University
Diploma -
Henry County High School