Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
10
10
years of professional experience
Work History
CSR/Mask Fitting for CPAP/BPAP
Patient Aids PRN Weekends Only
Lexington, KY
05.2020 - Current
Provided customer service support to customers over the phone and by email.
Processed orders, forms, applications, and requests.
Participated in team meetings or training sessions when necessary.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Fit patient for CPAP or BiPAP mask.
Troubleshoot CPAP or BIPAP machines when needed.
Medical Assistant
Baptist Health Cardiology
Paris , Ky
01.2023 - 10.2024
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Inspected equipment to ensure proper working order prior to use on patients.
Organized patient charts before each day's clinic sessions began.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Contacted pharmacies to submit and refill patients' prescriptions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Medical Assistant
Cardiovascular Sleep and Consulting
Paris , KY
01.2017 - 05.2020
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Inspected equipment to ensure proper working order prior to use on patients.
Organized patient charts before each day's clinic sessions began.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Incorporated outside records into charts and EHR.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Medical Assistant
Dr Borders Hood and Assoiciates
Lexington, KY
07.2014 - 12.2014
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Inspected equipment to ensure proper working order prior to use on patients.
Collected samples from patients for laboratory testing purposes.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Documented notes during patient visits.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Kept facility stocked with necessary supplies, equipment and instruments.