Stacey Brigham
Star City,AR
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Results-driven Team Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and strategic planning. Excel in communication, adaptability, and problem-solving, ensuring success in fast-paced environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Retention Team Manager
DISH
Tulsa, Oklahoma
05.2017 - 03.2023
- Assisted team in daily task management and workflow organization.
- Coordinated team meetings to ensure effective communication and collaboration.
- Supported training sessions for new team members on company policies.
- Provided feedback to team on performance and process improvements.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
Collections Manager
The HELPcard
Van Buren, Arkansas
10.2014 - 12.2016
- Managed daily collections processes for patients and healthcare providers.
- Oversaw team performance to ensure timely account resolutions.
- Developed and implemented collection strategies to improve efficiency.
- Trained staff on effective communication and negotiation techniques.
- Coordinated with legal teams on escalated collection matters.
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Completed investigations of customer accounts and payment histories.
Sales/BDC Representative
Fowler Toyota
Tulsa, Oklahoma
10.2014 - 12.2016
- Assisted customers with inquiries and scheduling service appointments.
- Managed incoming calls and directed them to appropriate departments.
- Provided detailed information about vehicle inventory and promotions.
- Collaborated with sales team to ensure smooth customer transitions.
- Handled follow-up communications to enhance customer satisfaction.
- Resolved minor customer complaints with effective solutions.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Provided support to other BDC representatives as needed.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
Education
Bachelor of Science - Nursing
University of Arkansas
Fayetteville, Arkansas, AR 08.2000 - 08.2004
Skills
- Team management
- Performance evaluation
- Training and development
- Customer relationship management
- Collections strategy implementation
- Leadership skills
- Problem solving
- Coaching and mentoring
- Performance coaching
- Customer focus
- Employee engagement
- Performance appraisal
Accomplishments
- Top performer as a Retention agent
- Promoted to Team manager after 6 months
- Got recognition for perfect Q&A
- I was a peer others could go to for help if their manager was unavailable
- Many extra bonuses for my performance
References
References available upon request.
Timeline
Retention Team Manager
DISH
05.2017 - 03.2023
Collections Manager
The HELPcard
10.2014 - 12.2016
Sales/BDC Representative
Fowler Toyota
10.2014 - 12.2016
Bachelor of Science - Nursing
University of Arkansas
08.2000 - 08.2004