STACEY BYRD
Summary
Motivated and knowledgeable customer service professional with extensive experience. Solid team player and thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Depot
LARGO, FL
12.2019 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
Cake Decorator
Publix
Clearwater, FL
07.2017 - 07.2019
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Provided excellent customer service to numerous patrons daily in high-volume shopping center location.
Sales Associate
Burlington Coat Factory Distribution Center
Seminole, Florida
08.2015 - 12.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
GED -
Spc
Seminole, FL09-2017
Skills
- Ul>
Complaint resolution
- P>Creative problem solving
- P>Customer support
Certification
Licensed life insurance agent
Timeline
Licensed life insurance agent
05-2020
Customer Service Specialist
Home Depot
12.2019 - Current
Cake Decorator
Publix
07.2017 - 07.2019
Sales Associate
Burlington Coat Factory Distribution Center
08.2015 - 12.2017
GED -
Spc
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