Stacey Cowan
Beaumont
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Avid Hotel
Beaumont
10.2022 - Current
- Managed reservations using hotel management software efficiently and accurately.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Answered phone calls and addressed guest inquiries promptly and professionally.
- Maintained front desk area, ensuring a clean and welcoming environment at all times.
- Processed payments securely while handling cash and credit transactions responsibly.
- Collaborated with team members to improve workflow and guest service efficiency.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front End Phlebotomist and Receptionist
Oak Forest Assisted Living
Beaumont
05.2020 - 09.2022
- Familiarity with a variety of diagnostic tools, such as fundus cameras, and automated lensometers.
- Provided excellent customer service while interacting with patients.
- Basic understanding of optical measurement, including visual acuity, autorefraction, non-contact tonometry (NCT), and visual field screenings.
- Collected blood samples following safety protocols and procedures.
- Preserved accurate documentation of information and sample collections within electronic systems.
- Prepared specimens for laboratory analysis to ensure proper handling and storage.
- Maintained a clean, safe, and organized work environment.
- Educated residents on the phlebotomy process to alleviate anxiety and ensure cooperation.
- Experience with taking and documenting patient medical history, chief complaints, and medication allergies.
- Adhered to HIPAA guidelines regarding patient privacy.
Education
Certificate - Phlebotomist
Elite Evolution Skills & Training Center, Llc
Beaumont, TX01-2020
High School Diploma -
Jefferson Davis County High School
Bassfield, MS05-2005
Skills
- Property management system (PMS)
- Team collaboration
- Customer relationship management
- Conflict resolution
- Decision-making
- Log book monitoring
- Issue handling
- Payment processing
- Data entry
- Diagnostic tools usage
- Material enumeration
- CRM strategy
Certification
- Phlebotomy certification- Elite Evolution and Skills
References
References available upon request.
Timeline
Front Desk Receptionist
Avid Hotel
10.2022 - Current
Front End Phlebotomist and Receptionist
Oak Forest Assisted Living
05.2020 - 09.2022
Certificate - Phlebotomist
Elite Evolution Skills & Training Center, Llc
High School Diploma -
Jefferson Davis County High School
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