Accomplished professional specializing in workflow optimization and data management. Track record of successfully reducing no-show rates and enhancing appointment accessibility through strategic project leadership.
Overview
22
22
years of professional experience
Work History
Virtual Care Lead
Maimonides Medical Center
Brooklyn, NY
12.2020 - Current
Managed providers' virtual visit capabilities to ensure seamless patient-provider interactions and support telehealth initiatives.
Developed and implemented appointment reminder system that enhanced patient attendance and reduced no-show rates.
Created and maintained self-scheduling system for over 500 providers, improving appointment accessibility through hospital website and Zocdoc.
Executed health campaigns tailored for medical center patients to promote wellness.
Project Manager
Maimonides Medical Center
Brooklyn, NY
10.2012 - 12.2020
Created multi-specialty scheduling system implemented in over 200 hospital outpatient locations with question and rules for easy and efficient scheduling.
Developed call center scheduling system incorporating questions and rules for efficient scheduling.
Managed multiple projects with competing deadlines to achieve organizational objectives.
Maintained project plans and timelines to ensure budget alignment and timely delivery.
Oversaw budget management to ensure adherence to financial guidelines.
Implemented new workflows for electronic health records and scheduling systems.
Managed operations of electronic health record system across all outpatient facilities, including psychiatry.
Established strong partnerships with teams, vendors, and contractors.
Senior System Analyst
Maimonides Medical Center
Brooklyn, NY
03.2008 - 10.2012
Designed and implemented solutions for electronic health record integration.
Collaborated with cross-functional teams to enhance patient data management systems, improving data accessibility and accuracy.
Led system testing initiatives to ensure functionality and user satisfaction.
Analyzed system requirements for healthcare applications and workflows to ensure alignment with user needs.
Developed user training materials for new software applications and updates to facilitate user onboarding and adoption.
Medical Record Director
HIP Medical Center
Staten Island, NY
04.2004 - 10.2007
Implemented EHR system to transition from paper health records, enhancing accessibility and accuracy
Ensured compliance with healthcare regulations and standards.
Coordinated audits of medical records for quality assurance.
Implemented strategies to improve record management workflows.
Trained staff on proper documentation procedures and best practices.
Collaborated with healthcare providers to resolve documentation issues.
Education
High School Diploma -
St. Joseph By The Sea
Staten Island, NY
06.1993
Some College (No Degree) - Medical Billing & Coding
College of Staten Island
Staten Island
Skills
Telehealth initiatives
EHR systems
Patient scheduling
Workflow optimization
Data management
Project management
Team leadership
Problem solving
Patient engagement
Timeline
Virtual Care Lead
Maimonides Medical Center
12.2020 - Current
Project Manager
Maimonides Medical Center
10.2012 - 12.2020
Senior System Analyst
Maimonides Medical Center
03.2008 - 10.2012
Medical Record Director
HIP Medical Center
04.2004 - 10.2007
High School Diploma -
St. Joseph By The Sea
Some College (No Degree) - Medical Billing & Coding
Health Specialty Instructor at American Institute of Healthcare & TechnologyHealth Specialty Instructor at American Institute of Healthcare & Technology
Critical Care RN II / Virtual Nurse & Virtual Patient Observer at University Hospital - University Health SystemCritical Care RN II / Virtual Nurse & Virtual Patient Observer at University Hospital - University Health System