Stacey Dawson
Norristown,PA
Summary
Detail-oriented Claims Processor with over 18 years of experience in managing complex claims and ensuring compliance. Proven ability in effective communication and team collaboration.
Overview
24
24
years of professional experience
Work History
Claims Processor
Allstate Insurance Co
Malvern, PA
12.2007 - Current
- Conducted follow-up calls over 14 days to assess insured satisfaction levels.
- Conducted comprehensive reviews of past losses to enhance decision-making processes.
- Drafted and finalized denial letters to ensure clear communication of decisions.
- Managed wind and hail claims as primary claim owner.
- Conducted regular follow-ups on large loss claims to verify repair status and compliance with timeframes.
- Coordinated with structure adjuster to authorize ale extension for 24 to 48 hours when ale adjuster unavailable.
- Managed drafting and finalization of ALE letters, focusing on repair timelines and introductory content.
- Organized and processed mileage and meal receipt data to ensure accurate record-keeping.setup CO assignments
- Setup NAVP assignments
- Prepared and submitted Act 98 letters to ensure compliance with local regulations.
- Facilitated scheduling of all field assignments as backup for office controller.
- Executed claim processing tasks as a backup public adjuster processor, leveraging 10 years of industry experience.
Dept Supervisors
Kohls Department Store
Royersford, PA
10.2002 - 02.2009
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management techniques to optimize stock levels and sales performance.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Handled cash register, returns, and refunds.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
Education
High School Diploma -
Skills
- Claims review
- Accuracy and precision
- Multitasking
- Claims
- Teamwork
- Claims processing
Timeline
Claims Processor
Allstate Insurance Co
12.2007 - Current
Dept Supervisors
Kohls Department Store
10.2002 - 02.2009