Summary
Overview
Work History
Education
Timeline
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STACEY GASKAMP

Brenham,USA

Summary

Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .

Overview

23
23
years of professional experience

Work History

Property Claims Examiner II

Mercury Insurance Services
Brea, CA
08.2023 - 07.2025
  • Investigation and resolution of moderately complex property claims
  • Use of advanced video & imaging technology to determine hail & wind damage
  • Collaborate with internal and external partners
  • Review and compare facts of the investigation to determine coverage
  • Maintain accurate file notes
  • Established and set appropriate reserves
  • Use of Xactimate to prepare accurate estimates
  • Use of other Xactimate products for claims resolution
  • Timely communications with insureds and their representatives via phone, text, and email to provide excellent customer service
  • Effective time management

Senior Property Claims Representative III

Germania Insurance Companies
Brenham, TX
05.2003 - 08.2023
  • Team Lead for Contents team (1 year)
  • Training of adjusters and Claims Service Assistants
  • Handling complaint calls on contents claims (1 year)
  • Overseeing and distributing workload so that all claims are completed in accordance with Best Practices and TDI requirements
  • Serving as a resource for the Inside Property Team in regards to coverage issues, proper payment of claims, etc.
  • Overseeing and approving time off requests (1 year)
  • Policy evaluation, virtual claim investigation via Claims Xperience and iPad, damage assessment, Xactimate estimating, and file documentation on structure and contents claims.
  • Prompt investigation and settlement of claims
  • Evaluate and negotiate fair settlements of claims
  • Review claims for fraudulent possibilities
  • Set and adjust reserves on all claims
  • Review, enter, and take responsibility on field adjuster and independent adjuster claims
  • Take on responsibility of field/independent adjusters for supplements

Underwriting Technical Support Trainee

Germania Insurance Companies
Brenham, TX
08.2002 - 05.2003
  • Print and distribute daily reports
  • Assist others in the department and other areas upon instruction from supervisor

Education

Associate - Claims designation

Associate - Insurance Services designation

Associate - Personal Insurance designation

Blinn Jr. College

Somerville High School

Certified Reviewer Levels I & II

HAAG

Timeline

Property Claims Examiner II

Mercury Insurance Services
08.2023 - 07.2025

Senior Property Claims Representative III

Germania Insurance Companies
05.2003 - 08.2023

Underwriting Technical Support Trainee

Germania Insurance Companies
08.2002 - 05.2003

Associate - Claims designation

Associate - Insurance Services designation

Associate - Personal Insurance designation

Blinn Jr. College

Somerville High School

Certified Reviewer Levels I & II

HAAG

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STACEY GASKAMP