Stacey Golden
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Senior Property Claims Adjuster
Allcat Claims Service
San Antonio, TX
04.2023 - Current
- Texas P&C Adjusters Licenses in all states other than NY, & HI.
- Evaluate property damage claims to determine coverage and settlement amounts.
- Manage large caseloads, prioritizing tasks to ensure timely completion of all assigned claims while maintaining a high level of accuracy.
- Provide consistent quality service by adhering to established guidelines and procedures when processing property insurance claims.
- Mentor junior adjusters, providing support and guidance as they navigated the complexities of property claims adjusting.
- Maintain high levels of accuracy in claim evaluations by staying current on changes to insurance coverages, industry regulations, and local building codes.
- Enhance customer satisfaction by promptly addressing concerns and providing clear explanations of policy coverages.
Realtor
Dick Gilby Realty
San Antonio, TX
12.2015 - 03.2022
- Guided clients and tenants through property transactions, ensuring compliance with legal and regulatory requirements.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Property Manager
Dick Gilby Realty
San Antonio, TX
01.2011 - 03.2022
- Managed property operations, ensuring compliance with regulations and effective tenant relations.
- Oversaw lease agreements, negotiating terms to maximize occupancy and rental income.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Fine Arts Cluster Department Head
School of Science and Technology
San Antonio, TX
08.2009 - 05.2010
- Taught 6th-12th Grade Art
- 2010 School of Science and Technology, SST - Discovery, Alamo, Harmony Science Academy
Senior Property Claims Rep
USAA
09.1999 - 03.2006
- Daily coverage comprehension, investigation and appropriate evaluation of evidence, negotiation of property claims.
- I held and currently hold current Florida and Texas P&C
- and Legal Principles Claim Specialist (LPCS) and Fraud Liability Course (FCLA) designation.
Education
BFA Degree - Studio Arts
Sam Houston State University
Huntsville, TexasSkills
- Computer software proficiency
- Regulatory compliance
- Training and mentoring
- Strong analytical mind
- Fraud detection proficiency
- Proficient in Claims Connect and Xactimate
Timeline
Senior Property Claims Adjuster
Allcat Claims Service
04.2023 - Current
Realtor
Dick Gilby Realty
12.2015 - 03.2022
Property Manager
Dick Gilby Realty
01.2011 - 03.2022
Fine Arts Cluster Department Head
School of Science and Technology
08.2009 - 05.2010
Senior Property Claims Rep
USAA
09.1999 - 03.2006
BFA Degree - Studio Arts
Sam Houston State University