Stacey Goodwin
Bedford,NH
Summary
Proven professional with a track record of enhancing supplier relations and reducing procurement costs at RCD Components. Skilled in purchase order management and adept at relationship building, I have successfully negotiated favorable terms, ensuring timely product delivery and maintaining profit margins. Leveraged multi-tasking strengths to resolve customer inquiries efficiently, boosting loyalty and repeat business. A history of unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Overview
17
17
years of professional experience
Work History
Buyer
RCD Components
01.2021 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
Customer Service Representative
Secondwind Water Systems
04.2016 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled technicians for service work as well as installations.
- Updated account information to maintain customer records.
Regional Account Representative
RCD Components
08.2007 - 04.2016
- Attended networking events to build relationships and identify sales opportunities.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Developed relationships with senior engineers as well as buyers for key accounts such as BAE and Raytheon.
- Identified new opportunities through OEM and Distributors by matching components with customer applications.
Skills
- Purchase Order Management
- Relationship Building
- Multi-tasking strength
- Materials sourcing
Certification
- Licensed Life and Health
- Series 6 - [Timeframe]
Timeline
Buyer
RCD Components
01.2021 - Current
Customer Service Representative
Secondwind Water Systems
04.2016 - 01.2021
Regional Account Representative
RCD Components
08.2007 - 04.2016
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