Stacey Guzman
San Antonio,TX
Summary
Case management professional focused on measurable outcomes, reliable follow-through, and effective problem-solving. Skilled in client assessment documentation and accurate work order management. Strong collaboration with cross-functional teams and fast adaptation to changing priorities.
Overview
13
13
years of professional experience
Work History
porter
Opportunity Home Of San Antonio
San Antonio, Texas
01.2023 - Current
- Responded swiftly to maintenance requests from residents and staff, achieving timely resolutions and enhancing resident satisfaction.
- Assisted with minor repairs and maintenance tasks to maintain facility standards.
- Conducted regular property inspections to identify and address maintenance issues proactively.
- Utilized Elite software to create and close work orders efficiently.
- Entered data into spreadsheets using Microsoft Excel and similar programs for accurate record-keeping.
- Escorted vendors and inspectors, facilitating efficient visits and ensuring compliance with safety standards.
- Distributed notices to residents regarding important updates and events.
- Organized calendar invites to ensure all participants were informed. and communicated with the Resident Service Specialist monthly about upcoming events.
Porter
San Antonio Independent School District
San Antonio, Texas
08.2016 - 03.2022
- Sanitized high-traffic areas and equipment to maintain cleanliness and hygiene standards.
- Collected and disposed of trash from all rooms, ensuring proper placement for efficient pickup.
- Inspected facility regularly to identify and address maintenance issues promptly.
- Arranged and removed furniture to prepare facilities for events.
- Exhibited strong work ethic by consistently being punctual and engaged. through consistent attendance and top-level performance.
Data Entry Clerk
Open Text
San Antonio, Texas
03.2014 - 01.2016
- Processed high volumes of data while upholding quality standards.
- Reviewed documents for accuracy and completeness before data entry.
- Trained new staff on data entry procedures and best practices to ensure consistency and accuracy.
- Updated records with new or revised information to maintain data integrity.
- Created spreadsheets to monitor and track data entries.
- Followed up on pending tasks to ensure timely completion.
- Digitized documents for secure storage in databases.
- Surpassed quality goals, contributing to overall team productivity.
Education
Innovative Approaches Education
San Antonio, TXMedical Billing And Coding
Southern Careers Institute
TXSkills
- Maintenance management
- Facility inspections
- Work order processing
- Minor repairs
- Record management
- Microsoft Office
- Google Sheets
- Computer proficiency
- Problem solving
- Time management
- Customer support
- Event coordination
- Bilingual communication
- Attention to detail
- Communication skills
Timeline
porter
Opportunity Home Of San Antonio
01.2023 - Current
Porter
San Antonio Independent School District
08.2016 - 03.2022
Data Entry Clerk
Open Text
03.2014 - 01.2016
Innovative Approaches Education
Medical Billing And Coding
Southern Careers Institute