Stacey Hargrove
Mount Vernon,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
TA TravelCenters Of America
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
GasMart USA
10.2016 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Reconciled daily sales transactions to balance and log day-to-day revenue.p
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
General Warehouse Worker
Walgreen's Distribution Center
10.2005 - 11.2012
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
- Operated forklift trucks and other vehicles to transport and stack warehouse goods.
- Operated RF scanners to track merchandise and verify contents of containers.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified quantities and inspected inventory for defects to reconcile deliveries with invoices.
- Maintained clean, orderly work environment free of hazards.
Production Trainer
Steak N Shake
08.2002 - 10.2005
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained and mentored 15-20 new personnel hired to fulfill various roles.
Education
Associate of Arts - Culinary Arts
Rend Lake College
Ina, ILHigh School Diploma -
Mt.Vernon Township High School
Mt. Vernon, IL05.1993
Skills
- Customer Service
- Staff Training
- Shift Checklists
- Employee Motivation
- Order Management
- Inventory Management
- Goals and Performance
- Time Management
- Staff Management
- Operations Oversight
- Multitasking and Organization
- Leadership Development
- Retail Merchandise Quality Standards
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ServSafe Manager
ServSafe Allergen
Timeline
Store Manager
GasMart USA
10.2016 - 03.2018
General Warehouse Worker
Walgreen's Distribution Center
10.2005 - 11.2012
Production Trainer
Steak N Shake
08.2002 - 10.2005
Store Manager
TA TravelCenters Of America
Associate of Arts - Culinary Arts
Rend Lake College
High School Diploma -
Mt.Vernon Township High School
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