Stacey Harper
Apopka,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
Walmart
Apopka, FL
12.2023 - Current
- Assisted customers with product inquiries and service requests.
- Managed cash register operations and processed customer transactions.
- Resolved customer complaints and provided effective solutions.
- Educated customers on store promotions and loyalty programs.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled inventory management, including restocking shelves and organizing displays.
- Utilized point-of-sale system for transaction accuracy and efficiency.
- Provided feedback to management on customer concerns and product availability.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Shell Gas Station
Eustis, Florida
05.2021 - 12.2023
- Assisted customers with product inquiries and service requests.
- Managed cash register operations and processed customer transactions.
- Resolved customer complaints and provided effective solutions.
- Educated customers on store promotions and loyalty programs.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled inventory management, including restocking shelves and organizing displays.
- Utilized point-of-sale system for transaction accuracy and efficiency.
- Provided feedback to management on customer concerns and product availability.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
ULTRASHIELD
Somerset, Kentucky
07.2015 - 09.2016
- Assisted customers with product inquiries and service requests.
- Managed cash register operations and processed customer transactions.
- Resolved customer complaints and provided effective solutions.
- Educated customers on store promotions and loyalty programs.
- Provided feedback to management on customer concerns and product availability.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Lake Howel
Winter Park, FLSkills
- Product knowledge
- Cash management
- Complaint resolution
- Inventory management
- Point-of-sale operation
- Order processing
- Upselling strategies
- Team collaboration
- Problem solving
- Stress management
- Time management
- Record keeping
- Technical troubleshooting
- Product and service solutions
- Inbound and outbound calling
- Microsoft outlook
- Strong teamwork
- Appointment scheduling
- Money handling
- Multi-task management
- Training development aptitude
- Call center operations
- Multitasking and organization
- Shipping procedures
- Active listening
- Order fulfillment
- Service upselling
- Prioritization
- Client relations
- Store maintenance
- Decision-making
- Opening and closing accounts
- Document control
- Creative problem solving
- Coordination
- Account updating
- Complaint handling
- Recordkeeping strengths
- Materials transport
Timeline
Customer Service Representative
Walmart
12.2023 - Current
Customer Service Representative
Shell Gas Station
05.2021 - 12.2023
Customer Service Representative
ULTRASHIELD
07.2015 - 09.2016
Lake Howel