Stacey Hernandez
Caddo,OK
Summary
Results-driven professional with a versatile background in office management and customer service. Known for strong communication skills and a commitment to workflow optimization, ready to support operational excellence and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Office Manager/Sales Associate
Coyote Granite Countertops, LLC
08.2025 - Current
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Delivered exceptional customer service by addressing inquiries promptly and professionally, enhancing client satisfaction levels.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained filing systems, enhancing document retrieval and organizational efficiency.
- Assisted in the preparation of financial reports, contributing to accurate budget assessments each month.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Material Handler
Big Lots Distribution Center
03.2022 - 03.2025
- Operated forklifts and pallet jacks to transport materials efficiently within facility
- Loaded and unloaded shipments, ensuring accurate placement of goods in designated areas
- Collaborated with team members to streamline workflows and enhance productivity
- Implemented safety protocols, reducing workplace incidents and promoting a secure environment
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Cage Cashier
Choctaw Casino & Resort
05.2023 - 04.2024
- Processed cash transactions efficiently, ensuring accurate handling of currency and chips.
- Maintained compliance with gaming regulations and internal policies to uphold operational integrity.
- Resolved customer inquiries and concerns promptly, enhancing guest satisfaction through effective communication.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Sales Associate
Dollar General
2020 - 2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced drawers.
- Stocked shelves and organized merchandise to create visually appealing displays for promotions.
- Maintained cleanliness and organization in store, adhering to safety and health guidelines.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Built relationships with customers to encourage repeat business.
Human Resources Student Worker
Southeastern Oklahoma State University
2019 - 2020
- Assisted in onboarding new employees and facilitated a smooth transition into the organization.
- Conducted orientation sessions for new hires, fostering understanding of company policies and culture.
- Managed employee records, ensuring accuracy and confidentiality at all times.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Domestic Helper/Full Time Student
At Home
02.2016 - 2019
- Assisted with daily household tasks, ensuring cleanliness and organization throughout residence.
- Maintained inventory of cleaning supplies and household essentials, reporting shortages in a timely manner.
- Executed laundry duties, including washing, drying, folding, and organizing clothing items efficiently.
- Prepared meals based on dietary requirements and preferences, adhering to safety standards.
- Maintained a clean, safe, and organized home environment for family members.
- Collaborated with peers on group assignments, enhancing teamwork and communication skills.
- Developed time management skills by balancing coursework, extracurricular activities, and full-time work.
Education
Bachelor of Science - History
Southeastern Oklahoma State University
Durant, OK07-2024
Skills
- Office management
- Process improvement
- Scheduling and calendar management
- Customer service
- Bilingual communication
- Fluent in Spanish
- Client relationship management
- Office organization
- Human resources management
- Calendar management
Timeline
Office Manager/Sales Associate
Coyote Granite Countertops, LLC
08.2025 - Current
Cage Cashier
Choctaw Casino & Resort
05.2023 - 04.2024
Material Handler
Big Lots Distribution Center
03.2022 - 03.2025
Domestic Helper/Full Time Student
At Home
02.2016 - 2019
Sales Associate
Dollar General
2020 - 2021
Human Resources Student Worker
Southeastern Oklahoma State University
2019 - 2020
Bachelor of Science - History
Southeastern Oklahoma State University