Stacey Hinchman
Sacramento,CA
Summary
Dynamic and results-oriented professional with extensive experience in sales, management and esthetics. Skilled in customer service and achieving repeat business through relationship-building. Experienced in staff development, achieving and exceeding sales goals and other metrics. Excels at overseeing all facets of customer-facing and back-end operations. As an esthetician, keeps a timely schedule while providing an exceptional service and maintaining State Board regulated sanitation standards. Proficient in using independent decision making skills and sound judgment to positively impact company success. Analytical problem solver with excellent communication skills. Swift capacity to learn and apply new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Esthetician
Stacey Hinchman Beauty
02.2024 - Current
- Educated patients on treatment options.
- Stocked treatment room with proper supplies.
- Sterilized equipment for patient treatments.
- Recommended and performed microdermabrasion, chemical peels, LED light and high frequency treatments.
- Created repeat business by developing long-term relationships with regular customers.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Kept appropriate records of sales and expenses.
- Maintained Client treatment history records.
Senior Lash Artist
Sidney Le Beauty
07.2016 - Current
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Consulted with clients to understand desired look and discuss available lash options.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Taught clients how best to care for lash extensions and prevent problems.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Remote Stylist
Stitch Fix
09.2014 - 07.2016
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested shipment items and exceptional results.
- Reviewed client feedback to better understand their styling needs.
- Maintained client relationships through personalized letters.
- Participated in in-person trainings and events.
- Built beautiful, curated wardrobes for clients based on their individual lifestyles and needs.
Key Holder Supervisor
Nordstrom, MAC Cosmetics Counter
04.2011 - 08.2013
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Counted out cash drawers and balanced totals.
- Scheduled daily lunches and breaks for staff.
- Assisted customers and provided exceptional customer service.
- Provided beautiful custom makeup applications and demonstrations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Achieved sales goals as well as additional metrics.
- Completed store opening and closing procedures.
Key Holder Supervisor
MAC Cosmetics
09.2004 - 04.2011
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Accepted and processed customer returns.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2000
Skills
- Team leadership
- Financial records oversight
- Sales management
- Customer service
- Staff development
- Hourly shift management
- Sales and upselling
- Sanitation and sterilization
Certification
- Completion of Esthetics Program and 600 hours hands on training. Federico Beauty Institute-2016
- Licensed. Esthetician. State of CA Board of Barbering and Cosmetology- 2016
- Borboleta Lash Extension Certification-2016
- LongMi Lash Extension Certification-2016
- Microdermabrasion Certification- 2016
- Dermaplane Pro Certification-2024
Timeline
Esthetician
Stacey Hinchman Beauty
02.2024 - Current
Senior Lash Artist
Sidney Le Beauty
07.2016 - Current
Remote Stylist
Stitch Fix
09.2014 - 07.2016
Key Holder Supervisor
Nordstrom, MAC Cosmetics Counter
04.2011 - 08.2013
Key Holder Supervisor
MAC Cosmetics
09.2004 - 04.2011
- Completion of Esthetics Program and 600 hours hands on training. Federico Beauty Institute-2016
- Licensed. Esthetician. State of CA Board of Barbering and Cosmetology- 2016
- Borboleta Lash Extension Certification-2016
- LongMi Lash Extension Certification-2016
- Microdermabrasion Certification- 2016
- Dermaplane Pro Certification-2024
High School Diploma -
Laguna Creek High School
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