Stacey Jackson
Bellevue,NE
Summary
Forward-thinking individual, that generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Manager
Enhanced Life Services LLC.
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
DSP/Homemaker Aide
CCA
03.2023 - Current
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Provided respite care for family members, allowing them time away while knowing their loved ones were well cared for.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Observed confidentiality protocols and reporting requirements with detailed records of services provided.
DSP/Homemaker Aide
Care From Within
03.2023 - 09.2023
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Provided companionship and emotional support to enhance mood and quality of life.
- Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
- Utilized effective communication skills when interacting with diverse populations or those experiencing cognitive impairments.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Observed confidentiality protocols and reporting requirements with detailed records of services provided.
- Followed infection control procedures and adhered to safety and security protocols.
- Enhanced client satisfaction by providing personal care and assistance with daily living activities.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported clients with household tasks, such as cleaning, laundry, and meal preparation to maintain a clean and comfortable environment.
- Assisted clients in maintaining personal hygiene, including bathing, dressing, and grooming for a dignified appearance.
- Delivered exceptional client service by consistently exceeding expectations, resulting in repeat clients and word-of-mouth referrals.
- Improved clients'' quality of life by offering companionship and emotional support during difficult times.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Director
Remedy Road
11.2020 - Current
- Monitored team compliance with safety and health guidelines.
- Oriented, trained, and directed staff to achieve objectives.
- Mentored new employees on industry practices and business operations.
- Handled incoming and outgoing mail, email and faxes.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Cultivated and maintained positive relationships with employees and freelance personnel.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Developed department performance goals and methods for achieving milestones.
- Generated reports to provide data for corrective actions and improvements.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Directed special projects and daily operations.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
Operations Assistant
Northend Teleservices
01.2020 - 06.2021
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Planned routine operations and special projects under direction of operations manager.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Supervised supply and mobility operations and special projects.
- Assisted management in making important decisions by collecting, organizing and modeling data.
- Detailed operations activities by producing and distributing high-quality reports.
- Worked closely with other departments on special projects.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Developed and cultivated relationships with club VIPs and respective guests.
- Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Assisted in generating monthly productivity reports.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reported safety or customer service related issues to supervisor or manager.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Direct Service Professional
Hands of Heartland
08.2018 - 01.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Laundered clothing and bedding to prevent infection.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Improved resident and staff engagement through group activities.
CEO
U.G.L.Y
07.2014 - Current
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
- Established and oversaw strategic business actions and streamlined operations.
- Controlled business direction changes and provided support during restructurings.
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks and other constraints.
- Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Chef
Command Center
06.2007 - 09.2018
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Incorporated customer recommendations and feedback to experiment with new dishes.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Prepared and served meals to around [Number] service members each [Timeframe].
- Checked stock deliveries for safety, quality and quantity.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Prepared various local and seasonal specialties for boutique restaurant.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Managed kitchen staff team and assigned various stages of food production.
Education
Associate of Arts - Sociology
Iowa Western Community College
Council Bluffs, IA12.2026
Some College (No Degree) - Pre-Law
Iowa Western Community College
Council Bluffs, IASome College (No Degree) - Paralegal Studies
Kirkwood Community College
Cedar Rapids, IASome College (No Degree) - Psychology
Creighton University
Omaha, NESkills
- Business Development
- Project Management
- Strategic Planning
- Training and development
- Key relationship development
- Issue and conflict resolution
- Active listening
- Data management
- People skills
- Working collaboratively
- Key accounts and territory management
- Team Leadership
- Staff Training and Development
- Operations Management
- Teamwork and Collaboration
- Computer Skills
- Effective Communication
- Positive Attitude
Timeline
Manager
Enhanced Life Services LLC.
09.2023 - Current
DSP/Homemaker Aide
CCA
03.2023 - Current
DSP/Homemaker Aide
Care From Within
03.2023 - 09.2023
Assistant Director
Remedy Road
11.2020 - Current
Operations Assistant
Northend Teleservices
01.2020 - 06.2021
Direct Service Professional
Hands of Heartland
08.2018 - 01.2020
CEO
U.G.L.Y
07.2014 - Current
Chef
Command Center
06.2007 - 09.2018
Associate of Arts - Sociology
Iowa Western Community College
Some College (No Degree) - Pre-Law
Iowa Western Community College
Some College (No Degree) - Paralegal Studies
Kirkwood Community College
Some College (No Degree) - Psychology
Creighton University
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