Monica Grace Matar
Sales
Valrico,FL
Summary
Experienced with client relationship management, ensuring high levels of satisfaction and retention. Utilizes strategic planning to drive business growth and meet client needs. Track record of effective team collaboration and achieving targeted outcomes.
Overview
12
12
years of professional experience
Work History
SENIOR ACCOUNT EXECUTIVE
Smart Card Merchant Card Services/Enhanced Payments Services
10.2017 - Current
- Credit card processing sales in Chicagoland area and throughout America
- Cold call and door to door appointment setting and sales
- Met with hundreds of business owners to help them cut their business costs while increasing their profit margins
- Followed up on referrals and converted them to satisfied customers
BRIDAL CONSULTANT
Jade Bridal Chicago
01.2018 - 09.2020
- Consulted Brides-to-be on the best wedding dress for their style, personality, body type, venue, and budget
- Opened and closed the store
- Averaged $15,000 per week in sales for weekend only appointments
- Ordered and received inventory, processed payments, managed Facebook and Instagram social media
- Participated in networking events and fashion shows to bring in business
PROJECT CONSULTANT
Sears Home Improvement/ Chicago Interiors
11.2016 - 09.2017
- Designed and sold kitchen remodeling, flooring, countertops, and bathrooms
- Traveled to various suburbs in the Chicagoland area, Wisconsin, and Indiana to provide home consultations
- Submitted documentation to Fulfillment Department to assure quality installation
- Provided excellent customer service and constant communication with customers throughout and after remodeling
MORTGAGE PROCESSOR
JP Morgan
07.2015 - 11.2016
- Processed financial documents, Power of Attorneys and Trust documents, business documents, appraisals, and titles
- Reviewed credit reports to prepare Private Market clients' mortgage loans for underwriting
- Managed loan amounts of two million plus for investment properties, second homes, and primary residences
- I interacted with title representatives, attorneys, appraisal review teams, underwriters, insurance agencies, and property managers to assure loans made it to the Closing Department
CUSTOMER SERVICE SPECIALIST
Ethan Allen
01.2014 - 06.2015
- Greeted customers, answered phone calls, troubleshooted all questions and complaints, problem solved and provided design expertise
- Prepared daily, weekly, and monthly profitability and sales reports, processed orders and payments
- Received fabric shipments and shipped out orders for construction
- Managed designer rotation which resulted in increased sales by 80%
MORTGAGE UNDERWRITER
Wells Fargo Mortgage
08.2012 - 12.2013
- Underwrote Harp Refinance and Conventional Refinance loans
- Analyzed and made decisions on hundreds of mortgage loans, including purchase loans, cash-out refinances, rate and term refinances
- Underwrote over $5 million in Harp and Conventional Refinance loans for customers throughout the United States
Education
BS - Textiles and Apparel, Marketing
University of Illinois
Champaign, IllinoisSkills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
Account management
Pipeline management
References
Available upon request
Timeline
BRIDAL CONSULTANT
Jade Bridal Chicago
01.2018 - 09.2020
SENIOR ACCOUNT EXECUTIVE
Smart Card Merchant Card Services/Enhanced Payments Services
10.2017 - Current
PROJECT CONSULTANT
Sears Home Improvement/ Chicago Interiors
11.2016 - 09.2017
MORTGAGE PROCESSOR
JP Morgan
07.2015 - 11.2016
CUSTOMER SERVICE SPECIALIST
Ethan Allen
01.2014 - 06.2015
MORTGAGE UNDERWRITER
Wells Fargo Mortgage
08.2012 - 12.2013
BS - Textiles and Apparel, Marketing
University of Illinois
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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