Stacey Jackson
San Antonio,TX
Summary
Proven leader and compassionate caregiver, adept at medication coordination and enhancing client comfort, notably with Stacey Jackson. At Spark The Leadership Foundation, I spearheaded initiatives that significantly improved operational efficiency. Skilled in consultative sales and complaint resolution, I excel in fast-paced environments, ensuring a 100% commitment to quality service and client satisfaction.
Overview
19
19
years of professional experience
Work History
Caregiver
Stacey Jackson
San Antonio, TX
04.2014 - Current
- Serve as a caregiver for my special-needs brother, ensuring his comfort and safety by addressing and handling his needs.
- Prepare meals, medication, doctor appointments, dietary restrictions, and allergies.
- Encourage socialization through weekly outings, movie trips, and haircuts while balancing emotional comfort.
Founder
Spark The Leadership Foundation
San Antonio, TX
11.2013 - Current
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Computed, recorded, proofread data, records, and reports.
- Performed heavy bank reconciliations, cash flow statements, and investments.
- Challenging motivates students to use education to get out of bad situations in their lives.. We give out four scholarships once a year, and we hold events to raise money to help with going back to school and feeding America.
Inbound Sales Representative
Omaha Steaks
Omaha, NE
11.2023 - 12.2025
- Inbound sales/customer service, working remotely, answering phone calls for orders.
- Customer service, remotely answering incoming and outgoing calls for customers' orders and complaints.
Customer Service Representative
Instant Teams
Rehoboth, DE
09.2024 - 11.2024
- A Customer Service Representative assisted the customer with information concerning Medicare, Medicaid, and retirement from different companies.
- Helping the customer who is at retirement age to pick their plans through the companies with which they work.
- Assisting with open enrollment for health insurance, as well as with customers who had major changes or a life-changing event.
Food Service Manager
University of Illinois
Champaign, IL
11.2006 - 04.2014
- Successfully manage 100-150 student workers/full-time workers every day.
- Safety regulations, POS system, customer service, training, party planning themes for the dining halls, planning menus, and arranging work schedules.
- Scheduling and training sanitation for the kitchen, dining rooms, and adjacent areas; hiring, firing, and training new workers.
- Responsible for the general appearance and operation of the dining hall.
Education
Culinary Arts/Hospitality Management
St. Louis Community College Forest Park
Saint Louis, MOSkills
- Compassionate client care
- Medication coordination
- Patient care
- Compassion and empathy
- Complaint resolution
- Multi-line phone talent
- Call center operations
- Account updating
- Consultative sales
- Critical thinking
- Appointment scheduling
- Order fulfillment
- Refunds processing
- Hospitality and accommodation
Timeline
Customer Service Representative
Instant Teams
09.2024 - 11.2024
Inbound Sales Representative
Omaha Steaks
11.2023 - 12.2025
Caregiver
Stacey Jackson
04.2014 - Current
Founder
Spark The Leadership Foundation
11.2013 - Current
Food Service Manager
University of Illinois
11.2006 - 04.2014
Culinary Arts/Hospitality Management
St. Louis Community College Forest Park