STACEY J.B. GRAY
Daytona Beach Shores
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Relations/Database Manager/Underwriter
Elevate Impact
01.2021 - 01.2024
- Remote, Video Conference, City Meetings with Public official’s, Data analysis maintain accuracy
- Led training programs for staff members to enhance their skills in food preparation, service, and customer relations.
- Resolved customer account discrepancies through research and problem-solving skills, leading to improved customer relations and retention.
- Streamlined data management processes by automating routine tasks such as backups and updates.
Home Health Care
Confident Care of Florida
01.2019 - 01.2021
- Traveling Full Time PTA, developed and implemented Orthopedic, Neurology and Restorative exercise in patients homes.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
Owner
Elite Massage
01.2000 - 01.2018
- Owner, Principal Therapist, Educator, Marketing & Sales Experience
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
Outpatient Private Practice
Raftis Physical Therapy
01.1993 - 01.2001
- Principle Physical and Massage Therapist Assistant, Aqua Therapist
- Enhanced the overall reputation of the practice by delivering exceptional client care and adhering to ethical guidelines set forth by professional organizations.
Education
Associate of Science Degree - Physical Therapist Assistant
Lasell Collage (now Lasell University)
Newton, MA01.1996
Associate of Science Degree - Accounting
Briarwood College
Southington, CT01.1988
Skills
- Business administration
- Product management
- Hiring and training
- Scheduling and coordinating
- Complex Problem-solving
- Sales techniques
- Customer service
Professionallicensesandaffiliations
- Physical Therapy Assistant License in State of Florida and Massachusetts
- Massage Therapy License in State of Florida and Massachusetts
- American Massage Therapy Association (AMTA)
- Yoga Alliance
Certification
- Massage Therapy
- Yoga Instruction
- First Aid Certification
- CPR/AED Certification
Timeline
Customer Relations/Database Manager/Underwriter
Elevate Impact
01.2021 - 01.2024
Home Health Care
Confident Care of Florida
01.2019 - 01.2021
Owner
Elite Massage
01.2000 - 01.2018
Outpatient Private Practice
Raftis Physical Therapy
01.1993 - 01.2001
Associate of Science Degree - Accounting
Briarwood College
- Massage Therapy
- Yoga Instruction
- First Aid Certification
- CPR/AED Certification
Associate of Science Degree - Physical Therapist Assistant
Lasell Collage (now Lasell University)
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