Stacey Kelly
Buda,TX
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Director of Coodinated Care
Harvest TRC
07.2023 - 11.2024
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Office Manager
GABC
10.2016 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management, executive board, and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Practice Manager
Turning Point Behavioral Services
03.2002 - 11.2013
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 20 office personnel.
- Supervised team of [Number] office personnel.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
Mobile Tech - Cardiovascular Ultrasound
American Mobile Imaging
06.2007 - 10.2008
- Fostered culture of continuous learning, organizing regular tech talks and workshops.
- Established feedback loop with customers, incorporating their input into productive work development.
- Achieved shorter release cycles by streamlining continuous integration and delivery pipeline.
- Enhanced team productivity by introducing agile methodologies, leading to more efficient project completion.
- Strengthened team cohesion by initiating team-building activities and open communication channels.
- Optimized resource allocation, introducing tools for better tracking of patient studies, result progress and team productivity.
Lead Vascular Tech - Cardiovascular Ultrasound
Piedmont Medical Center
08.1999 - 10.2001
- Ensured compliance with safety regulations and maintained a clean work environment to minimize risks associated with infection or injury during procedures.
- Streamlined workflow in the department by efficiently organizing examination schedules and managing patient appointments.
- Participated in interdisciplinary conferences to share expertise on cardiovascular ultrasound findings with other medical professionals, fostering a collaborative approach to patient care.
- Strengthened professional knowledge by attending industry conferences, workshops, and seminars focused on advancements in vascular ultrasound technology and best practices in patient care.
- Reduced examination errors by adhering to strict protocols and guidelines for vascular ultrasound examinations.
- Provided thorough documentation of findings, ensuring timely delivery of reports to referring physicians for follow-up care.
- Maintained a high level of patient satisfaction through empathetic communication and respectful interactions during procedures.
- Mentored junior technologists on best practices for conducting accurate examinations while prioritizing patient comfort throughout the process.
- Contributed to the continuous improvement of department operations by participating in quality assurance initiatives and providing valuable feedback on processes.
- Promoted a culture of continuous learning within the department by sharing new insights, techniques, and research findings related to cardiovascular ultrasound technology among colleagues.
- Educated patients on proper preparation for cardiovascular ultrasound examinations, alleviating anxiety and ensuring optimal test outcomes.
Agent Education/Communication/Customer Services
Primerica Financial Services
08.1994 - 12.1999
- Maintained accurate records of agent communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed agents of correct policies and procedures.
- De-escalated and resolved agent complaints with punctual, polite and professional service.
- Assisted agents in navigating the commissions process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns, informing and educating agents on policy, guidelines, state laws and procedures, and fostering a positive experience throughout all interactions.
Education
Bachelor of Arts - Organizational And Interpersonal Communication
St. Edward's University
Austin, TX05-2021
Associate of Science - Medical Sonography - Cardiovascular Ultrasound
Ultrasound Diagnostic School
Atlanta, GA06-1999
Skills
- Problem-Solving
- Creative Thinking
- Oral and Written Communication skills
- Strong analytical and planning skills
- Strong administration and office skills
- Ability to prioritize and organize workflow
- Excellent Customer Service Skills
- Calendar Management
- Project Planning and Implementation
- Customer Service
- Training
- Word Processing and Excel spreadsheets
- Microsoft Outlook, QuickBooks, G Suite
- Microsoft Project, and PowerPoint
- Social Media
- Strategic Planning
- Operations Management
- Staff Development
- Team Management
- Strategies and goals
- Partnerships and Alliances
- Business Planning
- Contract and Vendor Management
- Verbal and written communication
- Creativity and Innovation
- Project Management
- Negotiation
- Program Management
- Logistics Management
- Fundraising Events
- Budget Control
- Budget Management
- Legal and Regulatory Compliance
- Crisis Management
- Content Development
- Organizational Development
- Hiring and Retention
- Business Development
- Project Coordination
- Issues Resolution
- Corporate Communications
- Cross-functional team leadership
- Interpersonal Skills
- Team Collaboration
- Team Leadership
- Problem-solving aptitude
- Decision-Making
- Staff training/development
- Excellent Communication
- Organizational Skills
- Teamwork and Collaboration
- Delegating Work
- Time management abilities
Referencesavailable
True
Qualifyingstatement
My noted skills and abilities, acquired and honed in both business and health industries, will fit in with a company that offers a stable and positive atmosphere allowing me to marry my current skillset while giving opportunity for growth and further professional development. This will translate to a long-standing and loyal work relationship. I would like to positively contribute and innovate the work culture for the betterment of all parties concerned.
Timeline
Director of Coodinated Care
Harvest TRC
07.2023 - 11.2024
Office Manager
GABC
10.2016 - 02.2018
Mobile Tech - Cardiovascular Ultrasound
American Mobile Imaging
06.2007 - 10.2008
Practice Manager
Turning Point Behavioral Services
03.2002 - 11.2013
Lead Vascular Tech - Cardiovascular Ultrasound
Piedmont Medical Center
08.1999 - 10.2001
Agent Education/Communication/Customer Services
Primerica Financial Services
08.1994 - 12.1999
Bachelor of Arts - Organizational And Interpersonal Communication
St. Edward's University
Associate of Science - Medical Sonography - Cardiovascular Ultrasound
Ultrasound Diagnostic School
Similar Profiles
Ethan Dinh E.I.T.Ethan Dinh E.I.T.
Underground Transmission Engineer II at TRC CompaniesUnderground Transmission Engineer II at TRC Companies
Jarrad BEDWELLJarrad BEDWELL
Business Developer at TRC ConsultingBusiness Developer at TRC Consulting
Kelli RamseyKelli Ramsey
Residential Manager at TRCResidential Manager at TRC
Jaslyn RoseJaslyn Rose
Senior Director, Learning Operations & Delivery at Texas Higher Education Coordinating Board (THECB)Senior Director, Learning Operations & Delivery at Texas Higher Education Coordinating Board (THECB)
Sanjana K VenkateshSanjana K Venkatesh
IT Business Analyst at CHEP CanadaIT Business Analyst at CHEP Canada