Steeve Jeanfrancois
Norwood,MA
Summary
Motivated and disciplined professional with strong organizational, communication, and problem-solving skills. Demonstrates a dedicated, service-oriented approach to working with individuals and the community while maintaining professionalism, accountability, and attention to detail. Quick to learn policies, procedures, and new information, with the ability to perform effectively in structured, high-responsibility environments. Seeking to apply and further develop interpersonal, decision-making, and teamwork skills in a public service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Norfolk TRC Bay State
Norfolk, MA
02.2025 - Current
- Worked with migrant families residing in shelter care to remove barriers to housing and employment.
- Conducted needs assessments, assisted with intakes, provided cultural orientation, connected clients with service providers, guided families through obtaining medical and mental health services, documented all interactions in ETO, and supported the team through meetings and trainings.
- Coordinated care plans to address client needs and improve service delivery.
- Educated clients about available resources and services to enhance self-advocacy skills.
Security Officer
Tarian
138 St James Ave, Boston MA 02116
08.2024 - 01.2025
- Maintained a visible security presence to deter criminal activity and ensure safety of people and property
- Conducted routine foot and vehicle patrols of assigned areas
- Monitored surveillance systems, alarms, and access control points
- Enforced site rules, policies, and procedures in a professional manner
- Controlled access by verifying identification and logging visitors
- Responded promptly to incidents, emergencies, and disturbances
- Observed and reported suspicious activity accurately and in a timely manner
- Completed detailed incident and daily activity reports
- Assisted with emergency response, evacuations, and safety procedures
- Provided customer service and directions while maintaining security awareness
- De-escalated conflicts using calm, professional communication
Front Desk
Mass General Urgent Care
Woburn, MA
01.2024 - 08.2024
- Greeted patients, scheduled appointments, maintained records, assisted with insurance forms, arranged admissions and referrals, supported provider workflow, updated financial and personal information, managed office inventory, and responded to emergencies.
- Handle patient concerns professionally and de-escalate issues when necessary
- Maintain a clean, organized front desk and reception area
- Coordinate with providers, nurses, and administrative staff to ensure smooth clinic flow
Front Desk
CareWell Urgent Care
Lexington, MA
12.2023 - 01.2024
- Managed scheduling using EHR systems, greeted patients, answered questions, maintained records, used PMS and patient portals, optimized appointment flow, and assisted with insurance forms and documentation.
- Worked effectively in fast-paced environments.
- Collect co-pays and payments; balance daily transactions as required.
- Handle patient concerns professionally and de-escalate issues when necessary
Security Officer
Longwood Security Services
East Boston, MA
06.2022 - 12.2023
- Patrolled premises, monitored entry, secured property, checked surveillance, investigated suspicious activity, responded to alarms, assisted the public, detained individuals per legal protocol, and prepared daily reports.
- Monitored premises to prevent and respond to security breaches.
- Assisted in emergency response procedures, enhancing team readiness and effectiveness.
- Managed access control systems, verifying identification of personnel and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
No Degree - Criminal Justice
Salem State University
Salem, MA06.2023
High School Diploma -
Bellingham High School
Bellingham, MA06.2019
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Community resources
- Critical thinking
- Needs assessment
- Social work
- Clear communication
- Team collaboration
- Report writing
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Timeline
Case Manager
Norfolk TRC Bay State
02.2025 - Current
Security Officer
Tarian
08.2024 - 01.2025
Front Desk
Mass General Urgent Care
01.2024 - 08.2024
Front Desk
CareWell Urgent Care
12.2023 - 01.2024
Security Officer
Longwood Security Services
06.2022 - 12.2023
High School Diploma -
Bellingham High School
No Degree - Criminal Justice
Salem State University