Stacey Kurutz
Omaha,NE
Summary
Experienced with customer relations, including handling inquiries and resolving issues efficiently. Utilizes strong communication skills to foster customer satisfaction and loyalty. Knowledge of conflict resolution and active listening, ensuring positive outcomes for clients.
Overview
17
17
years of professional experience
Work History
Customer Relations
Complete Family Treatment Services
02.2024 - 07.2024
- Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
- Collaborated with cross-functional teams to gather necessary information for data entry purposes
- Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
- Developed strong product knowledge to effectively answer customer questions and provide recommendations
Payment Specialist
AAA The Auto Club Group
10.2018 - 01.2021
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed new customer for to set up accounts in system.
Administrative Assistant/Document Controller
Technical Support Inc
05.2014 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Assistant Manager
Wilsons Leather
08.2013 - 05.2014
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager on Duty
Ann Taylor Factory
07.2007 - 09.2013
- Served as Manager on Duty with employee staffing and provided feedback on store associates performances including daily goals
- Coordinated cashier and associate breaks, lunches and shift changes
- Communicated daily goals and priorities related to the associates redirected activities as necessary to achieve productivity standards supported employee engagement recognized and rewarded outstanding performance
- Monitored floor coverage and zoning
- Drove all key performances indicators determined by the leadership team store sales, conversion, sales per hour (SPH), and units per hour (UPH)
- Trained, coached and directed associates while communicating developmental feedback to other leadership team members
Education
Some College - English Literature
Metropolitan At Elkhorn Community College
Omaha, NE01-2005
Some College - undefined
University of Nebraska at Omaha
Omaha, NE01.2002
High school diploma - undefined
Millard North High School
Omaha, NE01.2001
Skills
- Customer relations
- Data entry
- Computer skills
- Office administration
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Recordkeeping
- Filing and data archiving
- Document control
- Bookkeeping
Timeline
Customer Relations
Complete Family Treatment Services
02.2024 - 07.2024
Payment Specialist
AAA The Auto Club Group
10.2018 - 01.2021
Administrative Assistant/Document Controller
Technical Support Inc
05.2014 - 08.2018
Assistant Manager
Wilsons Leather
08.2013 - 05.2014
Manager on Duty
Ann Taylor Factory
07.2007 - 09.2013
Some College - undefined
University of Nebraska at Omaha
High school diploma - undefined
Millard North High School
Some College - English Literature
Metropolitan At Elkhorn Community College