Stacey LaFave
Center Point,TX
Summary
Team-minded Director of Human Resources with inspirational leader adept in quickly resolving employee conflicts, managing benefits and facilitating communication across all organizational levels. Seeking to bring talent to growing organization.
Overview
25
25
years of professional experience
Work History
Freelance Business Analyst
Independent Amazon Seller
Cedar Park, United States
03.2012 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Surveyed clients to ascertain requirements and expectations for product.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
Freelance Consultant/Technician Specialist
Self-employed
Austin, TX
06.2006 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and computers.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Associate Team Leader
Pitney Bowes (DELL)
Round Rock, TX
02.1999 - 06.2006
- Provided primary customer support to over four hundred internal customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Certificate - Data Analysis
Coursera
California04.2023
Master of Human Resource Management - Human Resource Management
DeVry University
Downers Grove, ILMBA - Business Administration
DeVry University
Downers Grove, ILGraduate Certificate - Project Management
DeVry University
Downers Grove, ILBachelor of Science - Technical Management
DeVry University
Downers Grove, ILAssociate of Applied Science - Computer And Electronic Engineering Technology
ITT Technical Institute
Austin, TXSkills
- Web-Based Reporting Tools
- Human Resource Information System (HRIS)
- Traffic Analysis
- Needs Assessment
- Project Management
- Forecasting and Planning
- Business Requirements
- SWOT Analysis
- Write Reports
- Business Processes and Procedures
- Gantt Charts
- Data and Analytics
Timeline
Freelance Business Analyst
Independent Amazon Seller
03.2012 - Current
Freelance Consultant/Technician Specialist
Self-employed
06.2006 - Current
Customer Service Associate Team Leader
Pitney Bowes (DELL)
02.1999 - 06.2006
Certificate - Data Analysis
Coursera
Master of Human Resource Management - Human Resource Management
DeVry University
MBA - Business Administration
DeVry University
Graduate Certificate - Project Management
DeVry University
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Computer And Electronic Engineering Technology
ITT Technical Institute
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