Stacey Lauscher
Logan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in PCB Industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Senior Planner
TTM TECHNOLOGIES INC
09.2019 - Current
Production Control Manager /Inventory Manager
TTM TECHNOLOGIES INC
07.2015 - 08.2018
- Assisted management staff with maintaining budgets and schedules.
- Diminished rejects and accidents by identifying root causes for corrective action NCMR program
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Collaborated with manufacturing and supply chain management.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
Production Control Supervisor /Inventory Supervisor
TTM TECHNOLOGIES INC
02.2014 - 06.2015
- Scheduled training sessions for new employees to help acclimate each to job roles.
- Reviewed work for quality and customer compliance with company standards.
- Resolved issues quickly to maintain productivity goals.
- Created and regularly updated department processes and reports.
- Interacted with peers, upper management and quality team using active listening and well-developed communication skills.
Customer Service Representative
TTM TECHNOLOGIES INC
11.1998 - 02.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and quality teams to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available technology, quality concerns, current prices and upcoming company changes.
- Answered calls and emails daily addressing customer inquiries, solving problems and providing product information.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Final and Dimensional Inspection
TTM TECHNOLOGIES INC
03.1991 - 11.1998
- Prepared reports detailing findings of inspections, investigations, and tests.
- Inspected and examined PCB for defects to verify conformance with blueprints and customer specifications.
Education
English Literature / Secondary Education
Utah State University
Logan, UTSkills
- Self-Motivated
- Leadership skills
- Critical Thinking
- Flexible and Adaptable
- Problem-Solving
- Time Management
- Dependable and Responsible
Accomplishments
ITAR Certified
Completed IPC Training Module 1-3 - November 2021
Additional Information
Co-Chair of Employee Relations Comittee
Member of Logan's first Change Agent Team
Timeline
Senior Planner
TTM TECHNOLOGIES INC
09.2019 - Current
Production Control Manager /Inventory Manager
TTM TECHNOLOGIES INC
07.2015 - 08.2018
Production Control Supervisor /Inventory Supervisor
TTM TECHNOLOGIES INC
02.2014 - 06.2015
Customer Service Representative
TTM TECHNOLOGIES INC
11.1998 - 02.2014
Final and Dimensional Inspection
TTM TECHNOLOGIES INC
03.1991 - 11.1998
English Literature / Secondary Education
Utah State University