Dynamic office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in fast-paced environments. Proven organizational skills and a collaborative mindset drive seamless team operations and successful goal achievement. Committed to enhancing efficiency and productivity through effective communication and proactive problem-solving. A strong foundation in multitasking and prioritizing tasks ensures optimal support for individual and team objectives.
Overview
14
14
years of professional experience
Work History
Bookkeeper
Balancing of daily and weekly books of sales from $600,000 to $1,000,000
Training of additional bookkeepers
Assisting/Traveling to lend a hand at other stores
Certified Pharmacy Technician
Prepare labels and fill prescriptions
Data entry, billing and inventory control
Provide outstanding customer service
Assistant GM Manager
Responsible for ordering and maintaining product
Merchandising and inventory control
Sorting and stocking of product
Training employees
Data entry, cash handling and inventory control
Providing excellent customer service
Office Manager
ServiceMaster Cleaning & Restoration by SteamExpress
Steamboat Springs, CO
12.2021 - 01.2026
Managed daily office operations to ensure efficiency and productivity.
Managed all aspects of Human Resources, including onboarding, employee records, benefits administration, and compliance.
Processed payroll and payroll taxes (monthly, quarterly, and annual filings), ensuring accuracy and compliance with federal and state regulations.
Performed bank and credit card reconciliations, maintaining accurate financial records and resolving discrepancies promptly.
Oversaw Accounts Receivable (AR) and Accounts Payable (AP) using QuickBooks Desktop, including invoicing, collections, vendor payments, and reporting.
Maintained office organization systems, including filing, ordering supplies, and inventory control.
Scheduled and tracked jobs from initiation to completion, ensuring timelines and client expectations were met.
Communicated effectively with customers and insurance companies to coordinate documentation, claims, and payments.
Built, maintained, and updated Excel spreadsheets for financial tracking, reporting, and operational analysis.
Managed professional email correspondence with clients, vendors, and internal team members.
District Human Resource Representative
City Market
Steamboat Springs, CO
05.2012 - 10.2021
Scheduling and conduct interviews along with completing the new hire process in accordance with State & Federal regulations.
Create and monitor requisitions for job openings as well as recruiting and designing of hiring material
Ensuring associates complete all training on-line and in classrooms
Maintaining all aspects of payroll, including time cards and attendance records for 150-300 employees
Perform daily administrative functions: sort mail, maintain business files, pay invoices, compose and send letters-memos & manager reports as well as schedule travel arrangements for management and associates
Responsible for ordering supplies and maintaining inventory requirements
Creating and maintaining spreadsheets for daily and monthly reports
Scheduling and conducting manager meetings, training and new hire orientation classes
Responsible for tracking and completion of performance reviews
Completion and auditing of Federal I-9 tracking
Monitor and assist associates with health insurance, retirement, transfers and leave of absence policies
Work closely with management and department heads to insure training and retention is being met
Assist multiple stores within district region as needed, including training new SAA's throughout the division
Point Person in district for foreign exchange student program, including composing hiring instruction and welcome books
Education
Accounting/Administrative Certificate -
Barnes Business College
Lakewood, CO
01-1990
High School Diploma - undefined
Moffat County High School
Craig, CO
01-1987
Skills
Outstanding Customer Service Skills
Proficient in 10 key, Microsoft word, Excell, QB Desktop, Xactimate with the ability to learn new computer skills
Detail oriented, Superb organizational skills, Great team player
Independently motivated
Work well under pressure and in fast paced environment
Excellent communication skills and diplomacy
Able to handle confidential information and demonstrate discretion while being able to gain the support of others
Ability to multi-task, set priorities, plan and meet deadlines
Proven personal initiative and follow through to completion
Notery Public
Timeline
Office Manager
ServiceMaster Cleaning & Restoration by SteamExpress