Dedicated professional with extensive experience in customer service and team building. Known for effective problem-solving and time management, contributing to improved client care and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Caregiver
Consumer Direct Care Network
Seattle, WA
09.2023 - Current
Provided personalized care and support to clients in daily living activities.
Assisted clients with mobility, ensuring safety and comfort during transitions.
Monitored client health, reporting changes to healthcare professionals promptly.
Advocated for clients' needs, ensuring access to appropriate resources and services.
Maintained accurate documentation of client progress and care activities.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Retail Pharmacy Night Manager
Bartell Drugs Company
Seattle, WA
01.1999 - 02.2022
Supervised nightly operations to ensure compliance with safety protocols and company policies.
Managed team scheduling, optimizing staff assignments for increased efficiency and service quality.
Trained and mentored new employees on operational procedures and customer service standards.
Implemented inventory management practices to maintain optimal stock levels during night shifts.
Coordinated cash handling procedures, ensuring accurate financial reporting at shift transitions.
Resolved customer inquiries and complaints, enhancing satisfaction through effective problem-solving techniques.
Education
High School Diploma -
Evergreen High School
Seattle, WA
1995
Skills
Respectful and compassionate
Time management
Problem-solving
Customer service
Strong leadership
Team building capacity
Records management and documentation
Certification
Pharmacy Assistant License, Washington State Department of Health, 2001